Aliexpress is gaining popularity among Russian buyers. This is not surprising: the site provides guarantees that the goods will be received and good quality. And prices from Chinese sellers are sometimes an order of magnitude lower than ours for the same product. There is only one inconvenience - long delivery. In this regard, there is a natural desire for the buyer to track the location and progress of the things for which he paid. Postal services provide such a chance.

The ability to track the track code will allow the recipient not to worry that his package will get lost, and if this does happen, he will be able to find it faster or receive compensation for the goods that did not arrive. In this case, you will lose time waiting, but you will get your money back.

How to find out the tracking number of a parcel on Aliexpress?

Just a year or two ago, almost all packages from Aliexpress had a tracking number. This is a more expensive shipping method for the sender, but the Chinese went to additional costs for the peace of mind of buyers and to maintain their rating. Recent changes in the dollar exchange rate have affected logistics services. To keep products affordable for Russian consumers despite the sharp fall in the value of the ruble, sellers are forced to lower prices and ship orders using the cheapest methods, many of which do not include traceability at all.

Will the parcel be tracked?

Honest sellers in the description of their goods talk about the impossibility of checking a parcel from Aliexpress using the track number if they work with carriers that do not provide such a service. Often, after ordering and paying for an item, you can receive a message from the seller that he sent (or is about to) send it without a track number. The store owner will ask the buyer not to worry and wait patiently, or pay another 2-3 dollars for delivery with tracking.

Where can I find the tracking number?

If your shipment is assigned a combination of letters and numbers, you can find it in the order card. This is the page that opens when you click on the “More details” link opposite the name of the product you are interested in in the general list of shipments. This code can consist of numbers only or a combination of numbers and letters. The picture below shows how to find out the tracking number of a parcel on Aliexpress assigned to the parcel.

Honest sellers, having sent the package, immediately indicate this combination in the order card and insert a link to the website of the logistics company delivering it. There you can easily find out about the fate of your purchase. If immediately after sending the search by track number fails, this may mean that information about the parcel has not yet been transferred to the company’s information center. Or the goods were never sent, and the numbers were taken from the head by the dishonest seller. A repeat check in a week or a week and a half will clarify the situation.

The sales platform itself is created in such a way that a store representative cannot change the order status to “Sent” without checking the code. Even if tracking is not implied, and you were honestly warned about this, there will still be some numbers on the product card. They don't mean anything. Also, the seller may write you a deliberately incorrect code if he did not send the package when the allotted time expired and plans to send it later. This is against the rules, but is widely practiced by stores. In this case, after the actual shipment, the seller will write the correct number instead of the invented one.

International shipping labeling standards

The numbers assigned to shipments follow general international formation rules. Thus, parcels (weighing more than 2 kg) are marked with codes, the first 2 letters of which are CA-CZ. Track codes for EMS shipments begin with EA-EZ. If this is a registered custom package, then the first letters of its track number will be RA-RZ. Small mail items (SPO) with a code starting with LA-LZ are not tracked at all.

The parcel is not located. What to do?

If you cannot track your parcel (Aliexpress) using the track number, you should follow this algorithm.

1. Wait. If after 10 days the number is not determined, proceed to step 2.
2. Chat with the seller. Write to him about the current situation. Add that the package is important to you or you are expecting it by a certain day, so you are worried. Either the seller will give you a real number, or go to step 3.
3. Threaten with an argument. If after this message there is no result either, move on.
4. Open dispute. As a reason to note that it is not possible to track the parcel (Aliexpress) using the track number. Demand full compensation.
5. If the seller persists, inventing a lot of reasons not to return your money, the dispute will escalate. The administration in most cases resolves such issues in favor of the buyer.

In other words, the development of events depends on a lot of factors. Some sellers issue instant refunds because they know they didn't send you anything and don't see the point in doing otherwise. Others resist until the last minute, urging them to wait a little longer. It's up to you to decide. Some parcels that were not tracked at all arrive safe and sound. The rest do not exist in nature. If time is of the essence, you can wait, but not longer than the maximum delivery time specified by the seller. Otherwise, you will be left without goods and without money.

Helper services

When imagining how to find out the track number of a parcel on Aliexpress, you can track it using various convenient services. These include websites of carrier companies, specialized programs, and even mobile applications. They produce in real time postal tracking. Aliexpress, due to its popularity, has even given rise to several websites that specialize specifically in parcels from China.

Post office

Russian Post also has its own website where you can track the movement of cargo not only within the country, but also between states. It should be noted that on the website of this company only those international shipments that consist of numbers and letters are “caught”, with the first letters indicating the category corresponding to international rules, and the last ones indicating the country from which the item was sent (most often in our case these will be CN).

Russian Post has mobile applications that work on the same principle as the website. They can be downloaded completely free of charge for operating devices Android system, and for WinPhone.

The advantage of this service is that if the website or application indicates that the package is at your post office, then it is actually there. In addition, you can see other interesting statuses there. For example, “Failed delivery attempt,” if the postman brought you a package and you were not at home.

Chinese postal sites

Sometimes when purchasing goods on Aliexpress, delivery of which is free and the price is low, the buyer receives from the seller a link to a Chinese website for tracking and a digital code. There are several such resources on the Internet. And what these sites have in common is that all the instructions, menus and other fundamentally important things are written in Chinese. For those who do not speak the language, tracking their goods through such a service is problematic. An automatic translator does not always cope with its task. But such sites can show you that the package exists, if this is indeed the case.

These are the pages courier services. These companies deliver only within China, and when an order leaves the country, it is assigned a number international standard. Rarely does the seller himself inform the buyer that his parcel has such a code. If you care this information, write about this to the store owner. Then there is more chance that international number, when it is assigned to the shipment, it will be brought to your attention.

Universal services

These are services for those who do not know exactly which company is delivering the package. Some of them are “tailored” specifically for Aliexpress. Delivery is tracked on several postal sites at once, which makes it more likely to find the package and get an idea of ​​its location.

Now on the Aliexpress website itself, in the “My Orders” section, you can see the shipment status updated every 5-10 days. The disadvantage of such tracking is its irrelevance, since during such a period the package can change its location several times, and the same item will be displayed on the page.

Parcel path

In order to navigate the tracking process, you need to know what path each shipment takes from point A to point B. In our case, this is from China to your city.

1. "Received at the Liaison Office, China." This means that the parcel lies where the sender brought it and is waiting to be sorted.
2. "Awaiting shipment from China." The parcel has been sorted and will be on its way soon.
3. "Arrived on Russian territory." The parcel is already in our country, it was accepted and weighed here.
4. "Sent to customs." The batch of items has been transferred to the appropriate organization.
5. "Received for inspection at customs." All shipments go through this stage. If a particular package does not cause suspicion among customs officers, then it is simply scanned and passed on. Otherwise, the parcel may be opened to make sure that it does not contain prohibited attachments.
6. "Customs clearance has been completed."
7. "Transferred for delivery throughout Russia."
8. "Arrived at the sorting center". The name of your city is indicated here.
9. "Left the sorting center."
10. "Came to the place of delivery". Now you can come pick up your parcel at your post office.

In conclusion, it is worth saying that you can buy on this site. Having an idea of ​​how to find out the tracking number of a parcel on Aliexpress, track it and what to do if the quality of the product does not correspond to what was declared, you will allow yourself to make a lot of useful purchases at reasonable prices.

There are several resources on the network that allow sellers to generate false tracking numbers and, most importantly, the buyer can track them on the website of such a false service. That is, the illusion is created that your package is on the way. These tracks, like real ones, begin to be read after a few days, then you see the status of the parcel (only they are also generated automatically and have nothing to do with your parcel).

Why does the seller send you a false tracking number?

It is a common practice that sellers on Aliexpress earn themselves a high status and good feedback selling a very cheap product. Moreover, the price of this product can be much less than the cost of sending a parcel with a tracking number. Therefore, in order to reduce the price as much as possible and reduce postage costs, they send the package without the ability to track it. But the Aliexpress system necessarily requires a tracking number from the seller.
Therefore, they are forced to dodge as best they can, filling out the required field with the tracking number with fake information. But the buyer, in turn, hopes that this track is real and he will be able to control the path of the parcel. Therefore, he quickly sees through the deception if the seller gives the tracking number completely out of the blue. Let's say we check it for validity.
But fake services are rushing to the seller’s rescue, whose track number will be valid for all checks and will even create the appearance of tracking (though only on their official website). And the buyer, if he does not go into too much detail, will be calm - after all, he sees how his the parcel is coming to him.
As a result, the seller saved money, the goods are sold at a favorable price, and the buyer calmly waits for his parcel, without panic or opening disputes.
This is the first reason why the seller may give you a false tracking number. Well, the second one is fraud. The advice here is standard - choose a seller with a good rating and reviews and monitor the protection timer.

List of services with fake track numbers.

If the seller sends you the following tracking numbers and links to websites for tracking them that are indicated in the list, then this means that your parcel is not being tracked.

HongkongExpressPost
Track number: RT….FI (RT123456789FI)
Website: hongkongexpresspost.com

17 Post Service
Track number consists of 12 digits: 123456789012
Website: 17postservice.com

WeDo Logistics
Track number: WD….CN (WD123456789CN)
Website: wedoexpress.com

Faspeed
Track number: RS….CN (RS123456789CN)
Website: faspeed.com

The seller sent a false tracking number. Should I worry?

If the seller sent you a fake tracking number, but your purchase costs less than $10 and the seller good rating and reviews, then there is a high probability that he saved money and sent it by standard mail without a tracking number. Such a package usually reaches the addressee; tracking it is useless. You just need to keep an eye on the timer and wait a reasonable amount of time (30-60 days) while checking your Mailbox for notice.
It’s also worth carefully checking the reviews for Lately whether the product actually reaches the buyer. If it turns out that you have contacted a clearly conscientious seller who has not been sending parcels recently, then it is better to immediately open a dispute. Since if he didn’t send the goods to other buyers, then most likely he didn’t send them to you either.
If you ordered a product that costs more than $10 and the seller gave you a fake tracking number, then this is a very serious reason to think about it, since usually they don’t save on expensive goods and always pay for the track so that they can track the parcel. Therefore, there is a high probability that your seller is a scammer.

Yes, we guarantee the return of goods of proper quality within 7 days from the date of receipt of the goods in accordance with Art. 26.1. (Remote method of selling goods) Law on the Protection of Consumer Rights. You can find out more about the rules and conditions of returns in.

As a rule, when sending orders the following rule applies: an order in the first half of the day is sent the next day. Orders placed in the afternoon or evening will be dispatched the next day by evening. Already paid orders are sent first. Cash on delivery orders are sent in second place. Orders placed on Friday will be shipped on Saturday if possible. If the delivery department is very busy, the next day of dispatch is Monday-Tuesday of the week following the day of purchase. We recommend that you do not put off your purchases until Friday or weekends. Please remember that if you have chosen 100% payment for your order, it will not be shipped until we receive payment. Thank you for your understanding.

So, you are afraid to make an advance payment and have decided to pay for your order Cash on delivery, that is, in your Branch Postal Communications(OPS) directly upon receipt of the parcel.

We can send you orders by cash on delivery. On the one hand, this is very convenient for some customers, on the other hand, it is unforeseen expenses and inconvenience for us (sometimes it happens that customers do not pick up parcels, and we have to pay for delivery in both directions). Therefore, you will have to pay more to send such orders. insurance part (depending on their cost). The more expensive the goods, the greater the insurance portion. The exact calculation occurs when placing an order. It is also necessary to take into account that when receiving a parcel at the post office You must pay the cost of postal transfer.

The postal commission is calculated as follows:

* We have nothing to do with this postal commission! You pay this money to Russian Post.

Attention! By ordering parcels by cash on delivery, you agree that:

You are ready to overpay for the order.

Postal orders are accepted ONLY through the shopping cart on the website.

You undertake to receive and pay for your parcel in a timely manner, taking into account the cost of delivery and the postal commission for the money transfer.

You agree that if your order is not received by mail, you will be denied further service in our store.

Or, in the case of a repeat order, you first agree to reimburse the store's postage costs, which amount to 2 times the shipping cost.

The administration of the "chMoto.ru" store may refuse to send you an order by cash on delivery at its discretion without giving reasons.

Status - Track number assigned means that your shipment has been registered at the post office, has been assigned a track number and is ready to be sent. In other words, your purchase is already in the mail, but the shipping status is not yet available, since the tracking number database is updated with some delay. In the very near future the status will change to sent.

Throughout the entire journey of your purchase, we provide a free service of informing our customers. You can always get the status of your parcel in your personal account. At the time of dispatch and arrival of the purchase at the post office, you will additionally receive an SMS message.

We always try to make a purchase in online store website convenient and comfortable for our customers. Yes, you can order delivery of your purchase by cash on delivery. You can familiarize yourself with the features of cash on delivery in this article:

In this article we will get acquainted with all types of postal services and logistics companies whose services are used by suppliers when sending ordered goods.

How to find out where your package is online:

Enter the track code, click “track” and find where your package is located.

One of the most common delivery methods is the Chinese postal service ChinaPost, which, in turn, is divided into 2 types:

• China Post Air Mail – delivery of small packages;
• China Post Air Parcel – delivery of parcels weighing up to 20 kg.

Registered China Post Air Parcel shipments are assigned a track number that begins with a capital Latin letter C, China Post Air Mail - with a capital letter R. The last 2 letters of the track number are CN. Thus, the track number of a small package will look like this - RA123456789CN, parcel - CD123456789CN.

HongKongPost is more often found as a paid postal service. Its rates are slightly higher than those of ChinaPost. Small packages weighing up to 2 kg are sent via Hongkong Post Air Mail, up to 10 kg – Hongkong Post Air Parcel, over 10 kg – Hongkong SpeedPost. Hong Kong Post also has restrictions on the size of items.

Hongkong Post items can be registered or unregistered. Track numbers of registered international shipments Hongkong Post are as follows:

• Rx123456789HK – small package;
• Cx123456789HK – package from 2-10 kg.

You can use the website to track such shipments.

Example of track numbers for EMS shipments from China:

• EE123456789CN;
• EA123456789CN;
• EV123456789CN;

EX-EZ sub-series can only be used for postal items within one country.

According to statistics, Singapore Post delivery takes longer compared to HongKongPost, but less compared to ChinaPost. Registered mail items from Singapore Post are assigned a unique tracking number, which looks like this - Rx123456789SG.

The main tracking site for Singapore Post items is , Singapore Speedpost (EMS) .

Private express delivery services

Track numbers of postal items, private express delivery services, such as:

• FedEx;
• Aramex;
• HHEXP;
• FLYT;
• XRU, etc.

YANWEN LOGISTICS

It is a logistics company in China. YANWEN Logistics shipments are tracked only within the sending country. Once the package leaves the country, the track number will not be tracked. As a rule, YANWEN Logistics track numbers begin with the Latin letters SN, PK, UA, etc., followed by 10 or 9 digits and at the end two Latin letters YP.

YANWEN Logistics shipments can be tracked on the website

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track code information" block, there you will find approximate dates delivery and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks, You will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status postal item does not change 7 - 20 days, no need to worry, this is a normal phenomenon for international mail.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)