What is error 491. How to resolve Google Play errors when installing and updating applications. General solutions to most Play Market errors

When using your Android device, you have probably installed applications from the play market (Google) more than once. Play Market) and may have encountered error messages that appear when downloading or installing applications.

Select play market error code:

Most often, the error message contains only some numbers, without indicating the reasons for the occurrence of this error. So we can only guess what caused this error, especially since Google does not provide an official reference information on this topic. Let's look at some mistakes and possible options eliminating them, based on the experience of users of the English-language forum xda-developers.

Error 495

Error when downloading or updating the application from Play Store.

Clear Google data Play Store - Settings > Applications > All tab > Google Play Market > “Erase Data”. Do the same with Google Services Framework. Delete your google account (Settings > Accounts > Google > select and delete your account), restart your device, add your account again.

Error 941

Typically, this error occurs during the application update process.

Go to Settings > Applications > All tab > Google Play Market > Erase data. Return to applications, find “Download Manager” and clear the data as well. After that, try downloading the application again.

Error 504

The application cannot be loaded due to this error.

Most often, as in the previous case, clearing data for the Google Play Store and Google Services Framework helps.

Error 491

Delete your Google account, to do this, go to Settings > Accounts > Google > select and delete your account. Reboot your Android device and add your account again.
Next, Settings > Applications > scroll to the “All” tab > look for Google Services Play > click “Erase data”, and then “Stop”.

Error 498

Your device's cache is full. Delete unnecessary applications (Settings> Applications> select the one you need> “Delete”) and files on internal memory. Especially ones that take up a lot of space.

You can also clear the cache in Recovery mode(if it is installed on your device). In this case, boot into Recovery mode and select “wipe cache partition”.

Error 919

The application downloads but does not open.

You have too little space left on your internal memory. Remove all unnecessary data: large applications, videos, music and other files.

Error 413

Applications and updates cannot be downloaded.

Go to Settings > Applications > All tab > Google Play Services > Erase data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.

This error may occur if you are using a prosky server.

Error 921

The application cannot be downloaded.

Try deleting the Google Play Store app cache. If it doesn’t work, clear all Play Store data (Settings > Applications > All tab > Google Play Store > Erase data). But keep in mind that this will delete all the app settings you have made before.

If this does not help, then delete your Google account, restart your device and add your account again.

Error 403

The application could not be loaded.

Option No. 1 - You are in Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provides access to virtual private networks (VPN). For example, Hotspot Shield VPN (can be downloaded from Ynadex Store).

Option No. 2 - use several accounts at once on one device to purchase applications. Log in to the Play Store using another account and download again.

Error 923

The application cannot be loaded.

Remove your google account from the device, remove everything necessary files and applications, if Recovery is installed, make “wipe cache partition”. Then re-register your account in the device.

Error 492

The application cannot be installed or updated - error code 492.

Clear application data - Settings > Applications > All tab > Google Play Services > Erase data, Stop. And the same for Google Play Store. If this does not help, then do a factory reset - Settings > Recovery and reset > Reset settings. Just keep in mind that this will delete all your data located on the internal memory of the device.

Error 927

Wait a while until the update process is completed. If even after this the problem is not solved, then proceed according to the scheme already described above - clear the data for the Google Play Services and Google Play Store applications.

Error 961

Problem installing the application.

Clear the cache - Settings > Applications > All tab > Google Play Market > Clear cache. If it doesn’t help, then select “Erase data” there.

Error DF-BPA-09

DF-BPA-09 “Purchase processing error” is a fairly common error that may appear when trying to download an application from the Google Play Market and does not disappear when you try to download it again.

To get rid of the error, try clearing Google Services Framework data. To do this, go to Settings > Applications > go to the “All” tab > find Google Services Framework > click “Erase data”.

If that doesn't work, then go to play.google.com and try installing the app from there.

Error 194

The application could not be loaded due to error (194).

An error occurs when trying to download or update an application via Google Play Market. Technical support Google reports that this moment developers are working to solve this problem.

Here are some possible solutions from users:

• Disable firewall applications or ad blocking applications (Adguard, etc.) and try installing the application again.
• Stop Google app Play Market (Settings > Applications > “All” tab > Google Play Market > “Force stop”), disconnect and reconnect to wi-fi.
• Try downloading the application through another Google account (create a new one or enter a different one in your device settings).
• Connect to the Internet via a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
• Clear cache and delete Play updates Market (Settings > Applications > All tab > Google Play Market > Clear cache and Uninstall updates).

Update 08/17/15 — the developers report that in new version Play Store error 194 has already been fixed. The update should be available to users soon (no specific dates have been announced).

Also, you can download the latest one at the moment Google version Play Store 5.9.12 and update manually.

Error 910

The application could not be downloaded, error code: 910 - usually occurs due to problems with placing files in external storage.

According to feedback from users who encountered this error, the most effective method solutions - remove the SD card, after which you need to try reinstalling the application. After successful installation, you can insert the card back.

The second option is to change the default data storage location in the smartphone settings (if available). To do this, in the settings in the “Storage” section, you need to set the default memory as “Device memory” or “Device selection”, if “External memory” was previously set there.

We hope our tips will help you resolve the error that appears.

If you were unable to resolve the Play Market error or you encountered an error not described in the article, write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, Android version, etc.).

Since 2008, an online application store called Play Market has been available to Android users. It is really convenient: many applications are free, paid ones usually do not cost much, and applications downloaded from there can be updated automatically. Moreover, all Android devices support this store, so you can download applications from it on both phones and tablets. But sometimes when downloading or launching the Play Store, error codes 491, 492, 495, 497 and others may appear, preventing adequate downloading or updating of programs. It’s especially annoying if these errors appear under conditions of limited time and the download is very desired application. In fact, there is no need to worry in such a situation: most possible problems easily eliminated on their own.

How to identify Play Market errors on Android

If an error is found in the Play Market, operating system will let you know about it immediately. The notification comes in the form of a window where the error code is indicated.

This is what the error message looks like

The number code shown in parentheses identifies the problem. Knowing what a particular error code means, you can identify the source of the problem and, if possible, eliminate it.

Error 406

Often this problem is accompanied by the message “the application cannot be installed.” It can be fixed in the following way: clearing the Play Market cache and deleting its updates.

After clearing the cache, disable the current one. account

After disabling synchronization, you should restart your device, synchronize your account again and try downloading the application again.
Through the “Applications” tab in Settings, we erase data and delete the Play Market cache by clicking the buttons of the same name

Error 409

Often appears when the application is almost finished loading. We solve the problem by clearing the Play Market cache, disabling the account and rebooting the device. After turning it back on and synchronizing the used Play account Market should work.

Error 481

This type of error is related directly to the account from which the activity occurs. The reasons may be different, but what interests us is a quick and easy solution to the problem itself. This is done as follows:

In the settings in the “Accounts” menu, select your account.

Click and select “Delete”.

Reboot your smartphone and go to “Accounts”.

Re-add your account there.

Error 489

This problem is different from the others in that it is usually not caused by the device or the amount of memory. It can appear in two cases: if there are problems with the Internet and if the account recognition is inaccurate:

in the first case, it is enough to change the type of Internet connection. If you used Wi-Fi before, try switching to mobile Internet and vice versa. You can try switching to another connection point;

If switching Wi-Fi to mobile Internet does not help, you can try switching to another connection point via Settings => Network => APN

In order to solve the Google account recognition error, just delete it and add it again. After that, we clear the Play Market data, add the account again and try to download the application again. These actions are enough to “cure” the error.

Error 490

If your smartphone notifies you of error 490, there is most likely a problem with network connection devices. Besides, possible reason there may be incompatibility of the downloaded application with the device or a failure of the services responsible for downloading it. The main options for resolving this problem are as follows: firstly, you can switch from Wi-Fi to mobile Internet or vice versa. If the device produces this error again, clear the cache of the Play Market and Google Play services. It still gives an error, even after the actions taken - we delete the account, reboot the device and add the account again.

If after all the steps taken the error is still not resolved, it makes sense to check recently installed applications.

If, after downloading one of them, error 490 begins to appear systematically, you should delete the application.

Error 491

The essence of this failure is that the application is not downloaded or updated. You can fix it by deleting the account from which the download is made and clearing the data. Play apps Market.

The account is deleted through the device settings.

After deleting the account, the device must be rebooted.

After the reboot, log into your account again, open “Applications” in the settings and select “Google Play Services”. Our task is to delete all application data.

In the “Manage Place” tab, delete all application data.

After that, go to the Play Market again. Error 491 should no longer occur.

Click the “Delete all data” button

Error 492

The reason for this problem, like many related to the Play Market, lies in the overcrowding of the cache. This is done through “Settings” => “Applications”. After clearing the Play Market cache and services Google problem must disappear. However, there is a possibility that even after clearing the cache, the device will display the same error.
In this case, you need to dig deeper. This problem is usually associated with the so-called Dalvik cache. To clean it, go into recovery mode (for most smartphones this is done by turning it off and then simultaneously pressing the volume up button, the power button and the Home button). The menu that appears on the screen is the recovery mode of the device. To clear the cache, you need to select Wipe cache partition and confirm your choice. In this mode, the transition between menu items is carried out using the “Volume up” - “Volume down” buttons, and confirmation of the choice is done with the power key.

Video: clearing Dalvik cache

Error 495

This error can be seen when downloading programs or when updating them. This type of problem must be dealt with radically. To correct this error, you need to delete the Play Market data through the application settings and delete the account from which the download or update is taking place.

We reboot the device, log into your account again and download the application again - in this case it should be saved without problems.

Error 497 This usually occurs when there are problems updating applications already installed on the device. The simplest solution, typical for most Play Market errors, is clearing the Play Market memory and Google services

. If it doesn't help, you can try disabling the memory card in the settings and updating the application again. As a rule, this is enough to correct the error. You can disable the memory card through Settings.

In the “Memory” tab, scroll down.

Select to disable the memory card.

Confirm your choice. Location of memory card data.
Confirm the shutdown

Error 498

This error occurs while downloading an application from the Play Market. This can happen either because the device has insufficient memory or because the cache is full. Accordingly, the problem can be “treated” either by removing unnecessary files and programs from the device’s internal memory (in the first case), or by clearing the cache. This is done in the application settings. It is worth clearing the cache for browsers, Play Market and games that have Internet access.

The cache is cleared by clicking the “Clear cache” button

General solutions to most Play Market errors

Most of possible problems problems associated with the Play Market can be fixed in several similar ways. This:

clearing the Play Market cache and Google services;

deleting a valid Google account and adding it again after rebooting the device;

switching from Wi-Fi to mobile Internet or vice versa;

in case of slow mobile internet- APN change;

disconnecting the memory card;

clearing Dalvik cache through recovery mode.

At the same time, for different Android versions the scheme of actions remains the same.

Video: typical solutions to Play Market problems

The Play Market is undoubtedly extremely convenient for downloading applications, including free ones, as well as for feedback about the quality of applications directly with the developers. But if problems arise with it, they are usually easy to fix. The easiest to use solutions were described in this article. Still, it will be much better if such problems arise less often or not at all.

Many smartphone users often encounter a problem when, when trying to install some application on their device, error 491 appears. There may be several reasons why this happens, ranging from a malfunction of the OS to problems in the application store itself from " Google". Later in the article we will talk in detail about the most common reasons why the error appears, and also consider ways to troubleshoot the problem.

System failure

The most common reason why error 491 occurs is a malfunction in the Android OS on your phone or tablet. It should not be surprising that this could happen, since this operating system is no less susceptible to various failures than others. The failure can be caused by any factor, for example, an unexpected reboot of the smartphone.

But not everything is so bad, fortunately this problem can be solved quite easily, although it is worth saying that there are as many as 3 different ways:

• The first method will work for most cases of error 491. All the user needs to do is restart their phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, then turn it on.

• If the first method turns out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage system files, due to which various errors occur, full reset settings will restore everything and bring it back to its previous form. The reset is simple, just go to the phone settings, go to the menu item " Backups and reset" and click on the corresponding button there.
• Well, the third way, in case all else fails, is to flash the smartphone. Some users also resort to this step, but it is worth noting that it is much less common. It is not always easy to complete it; in addition, the instructions are different for each phone, as well as the files required for the firmware. So there is no universal method here. The most correct option in this situation is to visit the forum page or website dedicated to specific model phone, where there will be the necessary files for firmware and detailed instructions with pictures and descriptions of what to do.

Problems with the Google Play Store

The second reason why error 491 may occur on Android is problems with the cache and data of the Google Play application. It is also very common, so don’t be surprised if it affects your device as well. The fix in this case is quite simple, the main thing is to follow the instructions:

1. Go to the phone settings, look for the “Applications” item and select it.
2. In the window that opens, you need to switch to the "All" tab and find there installed store Google Play applications. Click on it.
3. In another window that opens, you need to click on 2 buttons in turn - “Erase data” and “Clear cache”.
4. As soon as the cleaning is completed, you should restart your smartphone and you can safely use the Google application store.

Also, sometimes error 491 can appear due to updating Google Play itself to a newer and more recent version. All you need to do in this situation is uninstall the updates. This is done easily: you need to repeat all the steps described above, only instead of clearing the data and deleting the cache, click on the button at the top “Restore” previous version". When the updates are removed, the phone should be restarted, after which it can be used.

Google Account Error

The third reason why error 491 occurs is a failure or error in synchronization of the linked Google account. No one knows exactly why it can appear this problem, but the fact that it exists is a fact.

Solving the problem in this case is also not difficult. All the user needs to do is go to the “Accounts” menu in the phone settings, select the linked Google account and in the window that opens, click on the 3 dots at the top, and then click on the “Delete” button.

After these steps, you need to restart your phone and re-link your Google account.

No Internet

The next reason why “error 491: the application could not be loaded…” occurs is the absence or failure of the Internet connection. If you do not have a very good provider and Internet interruptions occur frequently, then with a high degree of probability we can say that this is the cause of the error.

In this case, you can fix the problem without much difficulty - you need to turn off Wi-Fi on your phone, then reboot the router (unplug the power plug from the outlet for 15 seconds and plug it back in), and then reconnect your smartphone to the Internet.

Google services error

Well, the last reason why error 491 may occur on Android is a failure in Google services. Services are known to collect a lot of information about the operation of Google applications, and then save them in their cache. So, if it is damaged, for example, due to an OS failure, then this can cause various errors to appear.

To fix the problem in this situation, you can do this:

1. Go to "Settings" > "Applications" > "All Programs" tab.
2. Find and click on the Google Services application in the list.
3. In the window that appears, click on the “Clear cache” button, and then on the one above, “Manage space”.
4. Another window will open in which, at the very bottom, there will be a “Delete all data” button, which you need to click and confirm the action.
5. As soon as the cleaning is completed, reboot the device and use it!

Various, but also in smartphones and tablets. Thus, on devices running Android OS there are often problems with the Play Store application store. Today we will talk about error code 491, which occurs when you try to download a game or application from the Play Store.

What causes error 491?

Typically, the cause of error 491 is a full cache on your device. Accordingly, in order to fix the problem, this cache needs to be cleared.

How to resolve error 491?

Method 1

Go to “Settings” on your smartphone (tablet), and then select the section "Applications" .

Navigate to the tab "All" , and then find the application in the expanded list "Google Play Store" and open it.

In the menu you will need to press two buttons. The first one is "Erase data" . Without leaving the window, click on the button "Clear cache" and the system will clear the cache for the Play Store application.

Method 2

If the first method did not bring a positive result, and error 491 is still displayed on the screen of your smartphone (tablet), then you should try deleting your Google account.

Open the application "Settings" and then find the block "Accounts" and select a section "Google" .

In the block "Accounts" click .

When downloading an application from the Play Store, the user may encounter error 491, indicating that the selected application cannot be downloaded. In this article I will tell you what error 491 is, when it occurs, and how to fix error 491 when downloading from the Play Store.

What does this error mean in Play Market?

Typically a 491 error indicates that The phone does not recognize the Google user account installed on it. This can be caused by either a connection problem or a malfunction system applications Google.

The text of error 491 when downloaded from the Market sounds like “Error. (Application name) could not be downloaded due to an error (491)." (The application could not be loaded due to error 491).

As mentioned above, this error appears when you try to download or update any application from the Play Market. You may encounter errors and follow the links for instructions on how to correct them.

How to resolve error 491

To begin, simply restart your device and also try waiting for a while. For many users, in case of error 491 when downloading from the Market, a simple reboot of the smartphone helped, and for some, this error disappeared on its own after a few hours.

If this does not help you, then use the tips below.

Tip 1: Stop or delete recently downloaded apps

This is especially true for the Clean Master application, which is one of the most famous and notorious culprits of error 491. Stop using this application (or even delete it), as well as other applications installed on your phone recently.

Tip 3: Delete your Google account and then create a new one

A rather radical, but at the same time quite effective method of dealing with error 491 when starting an application is complete removal user account on Google, and then creating a new one, as they say, “from scratch.” In most cases, this allows you to get rid of error 491 and other similar errors.

At the same time, please note that if you delete your Google account, you may lose all your work and achievements in games from Google Play. Therefore, I would advise ardent gamers to think carefully before deleting their account.

To delete, go to your phone settings, go to accounts, find Google there, tap on it, then click on your account and select “Delete account” (or “Delete account”).

After that, restart your phone, go to the Play Market, create new account and try downloading the desired application again.

For those with root rights, we can also advise clearing the cache virtual machine Dalvik running on your device. For this we will use convenient program to work with root (for example, Root Explorer), use it to go to the directory at /data/Dalvik cache, and delete all files located there. After removal, we reboot our phone.

Conclusion

In most cases, in the fight against error 491 when downloading applications, experts recommend clearing the data and cache of Google system applications, as well as deleting the old Google account. Usually this allows you to fix an error that occurs in the Play market, and if this does not help, then you can think about resetting your phone to factory settings. At the same time, remember that full reset phone deletes almost all user data, so you need to use this option only in the most critical cases.