The hatch closed. What to do if the washing machine does not close? Mechanical damage in which the machine does not close at all

Sometimes the washing machine can't start a cycle because the door won't lock. If a characteristic icon flashes on the panel and the hatch door does not close, you will have to remove the laundry from the drum and start troubleshooting the problem. To do this, you need to have a good understanding of why such breakdowns occur.

Not all washing machines have a hatch icon: sometimes the problem is identified by one of the codes that is displayed on the screen. But no matter how the machine reports a problem, the first thing to do is open the instructions. Manufacturers of washing machines publish detailed step-by-step algorithms for minor emergencies, and if the situation is serious, they simply describe the symptoms and recommend contacting a specialist.

The hatch does not close (does not close tightly)

The situation when the door cannot be closed is sometimes due to the inattention of the owners. Be sure to check if any small detail is in your way: the belt of a robe, the lace of a sweatshirt, or the collar of a shirt hanging over the edge of the hatch. By the way, this most often happens when the washing machine is overloaded, so try not to fill the drum to capacity. If everything is fine, you should look for other reasons.

Skewed hinges or door tongue

Hatch door in open state quite vulnerable. If your baby tried to hang on it, or you accidentally touched a part of the washer while cleaning, the hinges could become warped. The distortion could also arise simply as a result of prolonged use of the washing machine. If you have put all your things inside, but the hatch still cannot be closed, you need to check the hinges. Usually it is enough to tighten the fasteners, and the problem disappears. If this does not happen, also check the tongue. It may not fit into the lock if the metal rod that is supposed to support the part has fallen out. In such a situation, there are two options: completely change the hatch handle or try to disassemble the door, find the rod and install it in place.

Worn plastic guide

Some models of washing machines do not close due to wear on the plastic guide. Its function is to support the hatch in a position where the hook easily fits into the groove. Breakage occurs due to the fact that the plastic part is quite thin. If the owners did not notice and correct the skewed hinges in time, the plastic guide begins to wear out and deform, and one day you simply cannot close the door. The part cannot be repaired - only replaced.

The hatch closes but does not lock

A group of breakdowns of this type can be caused by various reasons. If you close the door, but do not hear a characteristic sound when the wash cycle begins, the automation will turn off further operations. Usually, owners do not try to cope with this breakdown on their own, because the cause can only be found by checking the electrical circuits.

UBL failure

The hatch locking device is responsible for securely fixing the door, otherwise it will begin to leak water during the washing process. However, the bimetallic plates wear out over time and the blocker stops working. During the washing program, the operation of the UBL must be checked, and if problems arise with it, the machine will not be able to continue the cycle. The device must be replaced as it cannot be restored.

Control module malfunction

Sometimes the program does not execute due to problems in the control module. The failure, of course, can be one-time. Then you just need to turn off the washing machine, wait about 15 minutes, and then make another attempt to start it. Did not help? Perhaps some tracks on the board have burned out. In situations where the door does not lock, be sure to conduct a thorough diagnosis of the control board to determine what to do: change the board or try to restore it. The Repair 57 service center recommends immediately replacing the faulty control board in order to fully restore the functions of the washing machine.

Contacts between UBL and control unit are broken

Very rarely, the source of problems is loss of contact between the control unit and the hatch locking device. In this case, a specialist disassembles the machine and restores the connection between the elements. After this the door locks normally.

In what cases can you not do without the help of a specialist?

In all cases where disassembly of the case is required, it is better to contact specialists. The only thing you can do on your own is to correct the position of the hinges on the door. If your washing machine hatch door does not close, submit a repair request on the website service center"Repair 57". Information about the brand and model of the washing machine can also be provided by phone. Regardless of the method, the master will be able to come to your home within 24 hours.

All types of repairs, except those caused by mechanical damage, are covered by a guarantee. Entrust your equipment to specialists!

Problems with closing the hatch in washing machines occur quite often. Fortunately, they can be easily fixed on your own. Usually this problem is divided by two. The first is when the washing machine door does not close, and the second is when the door is closed. washing machine not blocked. These two troubles are of a different nature and may be completely unrelated. Therefore, we will analyze them separately and tell you about them all. possible reasons and ways to eliminate them.

Washing machine door won't close

The first, most common problem with closing the door looks like this. You close the hatch, but it does not lock in the closed position (does not latch), or opens back. Or, you are trying to close the hatch, but it rests on something (something is stopping it) and cannot slam shut.

If the door does not close because something is blocking it and it does not slam shut completely, then the reasons may be the following:

• Door misalignment- this is a fairly common reason, which is caused by the fact that over time the door may have become slightly skewed. Check to see if the hook fits into the hole and if the door is warped. If the door is skewed, it must be adjusted using the fastening bolts.
• Tongue skew– if you checked the door level and it turned out to be in order, then the second reason may be the skew of the fixing tongue itself. The tongue is held in place by a metal rod that may have fallen out. As a result, the tongue is skewed and does not perform its function. In this case, you need to disassemble the door and insert the pin into place. If a hook or other part breaks, then it is necessary to replace the washing machine door handle.

If the door closes all the way, but does not latch or lock, then the cause may be wear on the plastic guide, which is installed on some models of washing machines (Candy, Indesit, etc.). Over time, the washing machine door may become slightly warped without you even noticing it. But this guide will begin to wear out and eventually the hook will no longer be fixed in the groove, which is why the hatch in the washing machine will not close. In this case, replacement of this guide is required.

The hatch in the washing machine is not blocked

If the door closes properly, it latches, but when the program starts, the washing machine does not turn on and does not start washing because the hatch is not locked. Then there is a high probability that the problem is with the locking device or, in extreme cases, with the control module. But let's take it in order, the reasons may be as follows.

The first and most obvious reason for the door not locking is breakdown of the hatch locking device (UBL). The UBL is triggered and blocks the door before the wash starts, when voltage is applied to it. If, when current is supplied to it, blocking does not occur, then the UBL is faulty and requires replacement, and how to do this yourself, read in our article “Checking and changing the UBL of the washing machine.” In the video at the end of the article, you can see how to replace the washing machine door lock.

This malfunction is the most obvious and most common. To make sure that the lock is not working, ring it

The next reason may be that UBL could be clogged. There are rare cases of small debris or things getting into the opening of the washing machine lock. The likelihood of this increases if you have small children in the house, they could push some object into the blocking hole. In order to determine whether the lock is clogged, it is necessary to visually inspect it and, if necessary, remove and clean it.

The most unpleasant reason when the door does not lock is broken electronic control module. If the required signal does not arrive from the module to the UBL, then blocking does not occur. In this case, you cannot do without calling a washing machine repair specialist. The reason could be either a burned-out module or a crashed software. In the first case, the module requires replacement, and in the second, you can get by with flashing it.

Symptoms: Something is preventing the hatch from closing tightly.

The reason may be quite simple: some of the laundry fell under the hatch. Foreign objects can sometimes get into the lock opening.

Wear of hatch door hinges

Symptoms: the hatch door feels a little loose to the touch.

Over time, the hatch hinges wear out, preventing the hatch tongue from properly engaging the lock. You can adjust the hinges using a regular screwdriver.

Washing machine deformation

This, of course, is somewhat exotic, but for some reason not only the hatch door can become warped, but also the washing machine itself, for example, if it is not installed level. Carry out a visual inspection and, if you notice any deviations, adjust the machine's feet.

Lock latch misalignment

Symptoms: The door tongue does not fit into the lock hole.

It happens that due to wear, the hatch tongue becomes deformed, as a result of which it does not fit exactly into the lock hole. The skew of the tongue can occur due to the falling out rod with which the tongue is attached. In such a situation, you will have to disassemble the hatch door and try to insert the rod into place (if you find it, of course).

The seal is worn out

Symptoms: in some places the seal is hard to the touch.

Over time, rubber parts can wear out and harden, and the hardened parts of the seal will prevent the hatch from closing tightly. This seal can only be replaced.

Foreign object in seal

Symptoms: something is preventing the hatch from closing tightly.

When you feel something preventing the hatch from closing, and visually all its parts are in order, it is quite possible that some object has gotten inside the hatch cuff: carefully inspect the seal from the inside.

The guide is worn out

Symptoms: The door closes all the way but does not latch.

On some models (Candy, Indesit), a plastic guide is installed under the tongue, which, due to the skew of the door, can wear out, and then the tongue no longer fits accurately into the lock. Inspect the guide and if you notice any obvious signs of wear, replace it.

The door handle is broken

One of the most common reasons why you cannot open the hatch door is the breakage of its handle, usually due to excessive haste by the owners.

In principle, you can replace the handle yourself, although this procedure cannot be called very simple. If you are not confident in your knowledge and prefer high-quality repairs, contact our workshop - we will help.

UBL faulty

Symptoms: the hatch door closes but does not lock.

The hatch door is constantly closing and opening, and it is not surprising that over time the hatch lock can wear out and cause the UBL to break down. A faulty lock is usually replaced, and it is better to entrust this difficult work to an experienced technician, who will accurately determine that the cause of the UBL malfunction is in the hatch lock, and not, for example, in the UBL electronics.

Failure of UBL electronics

Symptoms: the hatch closes but does not lock.

When the problem is in the intelligent control module of the UBL, then normal operation of the UBL is naturally impossible. Only a qualified specialist can make sure that this is the problem and replace the faulty module.

You started the laundry, put the laundry in the washing machine, but things didn’t go any further - for some reason the door stopped closing... Most likely, you have already checked whether something has been “pinched” by the hatch. And they found nothing - visually everything was in perfect order. What could be the reason why the washing machine hatch does not close?

In fact, there may be several reasons. But they can be conditionally divided into two classes:

• mechanical damage– in this case, the door does not lock at all, and you do not hear a characteristic click,
• or arose problems with electronics– in this case, the door closes, you hear that the lock has worked, but the hatch does not lock, and you do not hear the second click that occurs when the hatch is closed electronically.

In the second case, modern machines often display an error on the display: after all, for the safety of both users and the home, an unlocked machine does not begin the operating cycle. If the hatch does not close even physically, then, of course, even the most ancient automatic car will not start.

However, you shouldn’t worry and look unkindly at a pile of dirty laundry. Let's try to figure out what exactly happened.

At the same time, both breakdowns – both mechanical and “electronic” – practically never happen, so we suggest that you immediately move on to the item that corresponds to your situation.

Mechanical damage in which the machine does not close at all

The cause of mechanical damage, when the door does not close at all, can be either simple wear or careless handling - the hatch was slammed hard, heavy damp things were hung on it, or maybe even children “rolled” around.

From the table below you can understand which part was damaged:

Symptoms of a problem	Possible problem	Repair cost * **
	Happened “skewed” hinges on the door and the tongue of the locking device will not fall into the “groove”. It is necessary to check the level of the door and whether the hatch fasteners are tightly screwed. If there is a visible “skew”, adjust.	on one's own
	The level of the door itself is fine, but there is a problem “skew” of the fixing “tongue”. In this case, the hook tongue also does not fit into the lock. Most often this is caused by the metal rod that holds the tongue in the correct position falling out. It is necessary to disassemble the door and install the rod in its original place. Or a complete replacement of the hatch handle.	From 800 rub.
	Most likely, deformation of the plastic guide has occurred. Some models of washing machines have a plastic guide in the locking device, thanks to which the hatch door is locked. This guide is quite thin. As the washing machine is used, the hinges that hold the hatch door sag. Gradually, from closing the door in this slightly “skewed” position, the guide wears out. The total “distortion” is not so great that the door does not close at all, but the “hook” does not fall into the groove, which is why the hatch is not fixed. The plastic guide needs to be replaced.	From 800 rub.

Why is the washing machine hatch not blocked?

If everything is fine with the physical closing, but the electronic “lock” does not work and the machine does not start working, then you need to look for the reason inside the washing machine itself.

Symptoms of a problem	Possible problem	Repair cost * **
The washing machine door closes, but the hatch does not lock	From 800 rub.
		Maybe, A small foreign body has entered the UBL hole: debris from pockets, threads, etc. A visual inspection of the UBL is necessary, often disassembling it and removing particles that interfere with the lock’s fixation.
	The control module is faulty. In this case, the control board, the “brain” of the washing machine, does not issue the correct UBL command to lock the hatch and the door does not lock. Most often this happens due to the fact that the contact tracks on the board “burn out” or a general failure occurs software(for example, during power surges). Diagnostics of the control module is required. Depending on the nature of the failure, the module can be reprogrammed, repaired, or replaced with a new one.	From 1200 rub.

*Attention! This price only includes the work of the master, and does not include the cost Supplies. The final price, including repair work and components, will become known after diagnosing the washing machine.

**Diagnostics are carried out free of charge, however, if you refuse repairs, you will need to pay 400 rubles for a specialist visit.

Is it possible to repair it yourself if the washing machine does not close? It all depends on the type of breakdown and your skill level. Correcting minor mechanical damage, such as skewed hinges, will not be difficult if you have a screwdriver and the proper skill. But it’s definitely not worth getting into the control board with a soldering iron. A couple of awkward movements can lead to the need for a complete replacement of the control module - and this is a completely different order of repair costs.

So if your washing machine has stopped blocking the hatch, but everything looks fine on the outside, it’s better to contact a specialist:

7 (495) 215 – 14 – 41

7 (903) 722 – 17 – 03

Indeed, in addition to general characteristics, the master is guided by knowledge about the features of a particular model, his experience, and, of course, special equipment. All this allows for accurate diagnostics directly at home. In "RemBytTech" - it's free! Repairs are also carried out directly on the customer's premises, so you do not have to waste time and money transporting faulty equipment. Just a couple of hours and your machine will be as good as new, it will delight you with clicks, lock on demand and wash diligently!

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According to technical standards, which are strictly followed by manufacturers, any modern washing machine can wash only with the hatch closed and locked. When the lock disappears, you cannot turn on the car until it appears. If the hatch in the washing machine does not close, before you panic, make sure that the normal closing is not interfered with by a pinched item.

There are two variants of the malfunction: the hatch door does not lock, as evidenced by a click, and the door does not lock, as evidenced by a repeated click. The first malfunction is usually caused by mechanical damage, the second by problems with electronics.

Problems with fixation

The hatch door can easily be damaged by careless handling, or its parts may naturally wear out. You cannot hang heavy things on it or slam it hard. When it does not close completely or there is some interference with normal closing, this indicates the likelihood of failure of the hinges, locking guide or locking tab. Malfunctions are typical for Candy and Indesit machines, although they also occur on equipment from other manufacturers.

Many machines use thin plastic for the guide piece and over time it wears out, causing the door to weaken, warp and damage the guide. The hatch stops locking. You can replace it yourself by unscrewing the plastic halves holding the glass.

If the door is fixed with a visible distortion, the problem is in the fastening hinge. Making the necessary adjustments or replacing the hinge is not difficult and can be done on your own. The door and hinge are easily detached from the machine body.

When the hatch door closes as it should, but there is no click, this may be caused by the locking tab not getting into the lock. This phenomenon occurs when the metal rod supporting it is displaced. It is necessary to disassemble the door and install the rod in the desired position, and if it is damaged, replace the rod.

Lock not working

When the door closes freely until it clicks, but it does not lock, the reason must be sought in the locking device. Carefully inspect the hole for small debris. Even threads and other small foreign particles entering the hole can disrupt the required fixation of the lock. If this happens, you need to disassemble it and clean it.

The hatch in the washing machine may not be blocked also due to the failure of the lock itself. The reason may be wear and tear or frequent power outages. Technical aging of the bimetallic plates included in its composition occurs and the possibility of their deformation is impaired. This lock needs to be replaced. This can be done carefully at home.

If all of the above is correct, the control module may have failed or a serious software failure may have occurred. Independent actions are undesirable here - you can only aggravate the situation. Entrust the necessary diagnostics and repairs to professionals.