Unknown error when logging into Instagram. How to get rid of network error on Instagram. The Instagram app needs an update

Any system update is usually accompanied by glitches and network failures. Often a message appears that an error has occurred in the Instagram application. Recently a new problem appeared when logging into your account from your phone. This is not surprising, because in the pursuit of new software, developers may miss some important points. Although with the right approach the situation is quite easy to fix. In the article we will focus on the problem - the message “sorry, an error occurred”, which crashes when entering the website instagram.com.

We will answer the question of those who are interested in what to do when the message “sorry, Instagram error” appears when logging into your profile. This can happen both when linking an Instagram account to a Facebook page, and for other reasons. The failure is in no way connected with the profile itself, because when logging in from another device or PC, the client sees that everything is functioning perfectly. Let's consider a method that will allow you to get into your personal account.

Go to instagram.com.
When you sign in, click on “help signing in,” the button located just below the “sign in” link.
Enter a nickname for your profile and click on the “send login link” button.
Receive a confirmation link to your account email.
Follow the link - be sure to use your mobile phone. It is important that your phone has software for mail letters.
When they offer to launch the Instagram application, agree.

If everything is done correctly, you will be transferred to your personal account.

There are other solutions. Used when: it’s not possible to switch from the phone, but everything works fine on the PC, if there is a problem in the Android settings that requires a reset, or the problem occurred on the IOS iPhone/Ipad.

Instagram gives an error when working

The problem may lie in the incorrect operation of Instagram itself. There are also options to correct the situation here. The developers recommend reinstalling Instagram or updating to current version. Most users have auto-update disabled to avoid additional traffic costs. An older version of an application may begin to malfunction, working worse after each new download. To find out the version, go to the AppStore or GooglePlay online store - there you will see whether you have the latest version of Insta.

It happens that the version is new, but the application is still buggy. Then they talk about incompatibility or malfunction of the shell. Recently there was a similar glitch, and millions of users received a message that Instagram errors had occurred. The solution here is somewhat absurd - to put old version programs. But often this approach helps immediately. Users for whom neither option worked are recommended to write technical support and in the appeal indicate exactly what difficulties have arisen, with detailed description situations.

Why Instagram doesn't work, it says errors have occurred

Glitches are inevitable when running applications. Basically, the human factor is manifested - either the developers or the users themselves are to blame. In this section, we will look at what causes the problem to appear on Instagram. To do this, we list the main factors that cause device failure. It could be:

a general problem with the service system that occurred on the developers’ side;
there is not enough space on the client’s device for normal operation;
the authorization form was filled out incorrectly - an error was made when writing the name or password;
the application has not been updated for a long time;
Instagram account hacked/blocked;
Internet connection is of poor quality or there is no access;
The phone does not run the program because its model is outdated.

Each glitch has its own effective solution, so fixing errors in Instagram applications is not difficult. Which system - Android, iPhone, iPad - does not matter. If you cannot access the settings through your phone, you can use recovery technology using a personal computer.

"Sorry, an error occurred, please try again"

Many people complain that yesterday everything worked without any difficulties, but today Instagram started giving an error. Usually it's all about a failure of the service system. To study statistics and other information about the service, there are special programs, some of which operate online. You can search the Internet or, for example, use the link http://downdetector.ru/ne-rabotaet/instagram. In the search results you will find out the exact schedule of failures hourly, recommendations and reviews of those customers who also could not open account, you will be able to view a map of failures, as well as why certain problems are shown more often.

To make sure that this problem is relevant, we list the times of five Instagram shutdowns for June 2020: 06/05 at 16:00, 05/23 at 14:20, 05/21 at 17:40, 05/18 at 17:00, 05/11 at 15:16. Accurate information from the issue of a specialized service will allow you to determine whether difficulties are occurring due to a general failure or whether only you are encountering a problem. In the case when Instagram does not function due to a system failure, the average user is unable to influence the situation - he just needs to wait for some time.

Error on Instagram - solution to many problems with the operation of the application

A way out can be found in almost any such situation. So, after seeing the message “sorry, there was an issue in the instagram app android error", use one of the following recommendations.

Method 1. Log into Instagram via Facebook. For those who connected both social networks, it will not be difficult to figure out the problem. Just log in via Facebook linked to your personal Instagram profile.

Method 2. Open Instagram from another phone - this method also often works.

Method 3. Go to the web version of Instagram. This way you can at least view the feed.

Method 4. On a laptop (excluding macbook), you can access your instagram account through a special version of the application for Windows. Link (if you haven't already) your Facebook account. So you can always use method No. 1.

Method 5. Erase the application and install it again - this method also works.

Method 6. Log in to the web version and go to settings. Find “temporary account blocking”, then “login problems” and confirm the request for temporary blocking. Wait about 3 hours and return your account using your login. For many users, the site opens through this method.

Method 8: Use “sign in help.” Enter your email in the field and click “send email”. In the response message, follow the link and follow the instructions.

Method 9: Reset your device to factory settings after doing backup copy information stored on the smartphone.

The instagram error on Android is not serious and has big number decisions. Users cope with it without much difficulty.

Attention! Since the evening of March 13, 2019, it has been observed global failure Instagram around the world. The developers are already taking measures to eliminate it!

Any application may experience malfunctions from time to time: due to the fault of the developers or the users themselves. Find out what to do if Instagram doesn’t work and why this happens by reading this article.

List of possible reasons why Instagram may not work

If you want to find out why Instagram does not work on your device, we suggest looking at the list of the main reasons why this happens:

There was a general failure in the service system on the part of the developers.
The application has not been updated for a long time and does not function properly because of this.
Insufficient space on your device.
Your Instagram account has been blocked or hacked.
The authorization form was filled out incorrectly: there was an error in the login or password.
No network access or poor quality Internet connections.
The device is outdated and does not run the program.

Perhaps you were unable to install Instagram, then try again with our instructions.

Instagram is not working today: what to do in case of a general failure?

If yesterday you used the program without any difficulties, but today Instagram does not work, most likely this is a glitch in the service system. To find out what’s wrong with Instagram today, why the application doesn’t work and other information about the service, you need to go to the website using the link https://downdetector.ru/ne-rabotaet/instagram

What sections will you find on this site:

Live crash map.
Hourly breakdown schedule.
Frequent user problems.
Feedback from people who can't log into their account.
Data on all failures by numbers.

List of the last five Instagram shutdowns as of June 2018:

June 5, 2018 at 4:17 pm.
May 23, 2018 at 02:01 p.m.
May 21, 2018 at 5:41 pm.
May 18, 2018 at 5:09 pm.
May 11, 2018 at 3:17 pm.
March 13 - 14, 2019 at 22.03

This data will help you understand whether the problem is really a general failure or whether you are the only one experiencing difficulties. What to do if Instagram does not work due to a glitch? Since you are unable to influence the situation, you just have to wait for a while.

Old version of the application: how to update Instagram?

The program does not function correctly if:

Any difficulties occur during authorization.
The application is unstable and crashes periodically.
The interface lacks any tools for full use.

If you encounter any problems like this, we recommend that you download the latest updates or turn on the Auto Update feature to ensure correct work programs. Now we’ll tell you how to install the updated version of Instagram.

Tap the penultimate icon in the toolbar below.
Find the right application in the installed list.
Click the Update button to the right of the name.

Wait until the download completes.

On Android devices

Open Play Store.

Enter the name in the search bar at the top.

Select the first app in the results.
Click Update.

Wait for the download to finish.
After that, launch the application and log in.

If downloading updates doesn't help, read about others' solutions possible reasons incorrect operation in the following blocks.

Lack of memory on the device: solutions

The next problem that users often encounter is that after launching the application, nothing works in it, or it works too slowly. If you are sure that the problem is not low Internet speed, then most likely the reason lies in the full memory of your device.

Solutions:

Remove unnecessary files.
Clear cache .
Increase the memory size using a flash card: install it and transfer some of the stored programs or photos.
Transfer data to your computer, which will increase the amount of space while preserving the files.
Install a special application from the market to clear unnecessary data, for example: Clean Master, Power Clean, Turbo Cleaner, Ccleaner.

For Instagram to work correctly, you need free space, so all you need to do is use the tips described above.

Reasons for blocking

Plagiarism.
Insulting users.
Spam.
Inappropriate materials in the profile: erotica, extremism, call for violence.
Exceeding the limits on subscriptions/unsubscribes, likes, comments, etc.

Returning access to your account through technical support

Open the Instagram client for mobile devices.
Tap the help line with logging in - it is located under the form for entering access.

Enter your nickname.
Click Next.

Click on the line “Need help?” .

Fill out the request to contact support.
Click Submit.

Open the application on mobile device or tablet.
Tap the text line "Help with logging in" or "Forgot your password?" under the login form.

Of all the abundance of social networks, Instagram stands out especially clearly - a popular service aimed at publishing photos and videos, creating self-deleting stories, broadcasting, etc. The user base is updated daily with new registered accounts. Today we will take a closer look at the problem when creating a new profile fails.

It would seem that registering on Instagram is a simple process that should not pose any problems. However, in reality everything is different - every day many users cannot complete this process, and a similar problem can arise for various reasons. Below we will look at typical reasons that may affect the occurrence of the problem we are considering.

Reason 1: The email address or mobile phone number you provide is already linked to an Instagram profile

First of all, if you have already registered an Instagram account using the email or phone number you provided, then the problem can be solved in two ways: use another email address (mobile phone) to register or delete an existing one Instagram account, after which you can register a new one.

Reason 2: Unstable Internet connection

No matter how trivial this reason may be, if you register from a smartphone, make sure that you have active network access. If possible, connect to another Internet source, since the cause of the problem may be a network failure.

Reason 3: Outdated version of the application

As a rule, most users register in popular social network precisely through the official mobile app, designed for mobile operating rooms iOS systems, Android and Windows.

Follow one of the links below and check if there is one for your current application update. If yes, you will need to install it.

And a small point about outdated versions of mobile operating systems: if you are an iPhone user with iOS less than version 8 or Android smartphone below 4.1.1, then in your case it will not be available to you latest version Instagram, which means there is a high probability that precisely because of its irrelevance operating system you have a problem with registration.

Reason 4: existing username

You will not be able to complete registration if, when filling out your personal data, you indicate a login that is already in use Instagram user. As a rule, in this case, the system displays a message that a user with this login is already registered, but even if you do not see such a line, you should try a different login option, be sure to write it in English.

Reason 5: using a proxy

Many users use tools on their smartphones (computers) that allow them to hide their real IP address. This action allows you to easily access sites that have been blocked in the country.

If you use any proxy tool on your device, be it a browser, a special add-on or a downloaded profile, then we recommend that you delete all VPN settings or try to create a profile from another gadget.

Reason 6: Application crashed

Any software may not work correctly, and the most realistic step to solve the problem is to reinstall it. Just delete from your smartphone installed application Instagram. For example, on an iPhone, this can be done by holding your finger on the application icon for a long time until the entire desktop shakes, and then clicking on the icon with a cross and confirming the removal of the application from the gadget. Uninstalling the application on other devices is done in much the same way.

After deleting, be sure to download the latest version of Instagram from the official store for your device (you will find download links in the article above).

If it is not possible to reinstall the application, register through the web version of Instagram, which can be accessed from any browser.

Reason 7: Operating system failure

A much more radical, but often effective step in solving the problem is resetting the settings on a mobile gadget that cannot be registered. This step will not delete downloaded information (photos, music, documents, applications, etc.), but will get rid of all settings that can lead to conflicts in the operation of some applications.

Removing Settings on iPhone

Removing settings on Android

For Android OS it is quite difficult to say exactly how the settings will be reset in your case, since different smartphones have different versions and the shell of a given operating system, and therefore access to one or another item in the settings menu may vary greatly.

Reason 8: the problem is on Instagram's side

A more rare cause of the problem, which you can lean towards if not a single method described in the article could help you solve the problem with profile registration.

If the problem is really on Instagram's side, then, as a rule, all problems should be resolved as soon as possible, that is, you should try to register again in a few hours or the next day.

These are the main reasons influencing the inability to register your personal profile on a popular social network. We hope this article helped you solve the problem.

When using the official Instagrm app for Android, users may see the message “Sorry, there was an error processing the photo.” As a result, the process of adding a photo to your feed will be interrupted and you will have to start editing from the very beginning. We will tell you in this article how to fix this problem and continue posting photos on Instagram.

Reason for the error

The exact reason for the appearance of this error is not known, but through observation it was possible to find out that it does not occur at the stage of processing the photo, but at the moment it is uploaded to the Instagram server. In the first editing step, users select a photo from the Gallery, edit its shape, and proceed to apply effects and filters. At the last stage of editing, when a caption is added to the photo and services for automatic publication are selected, the photo is sent to the server in the background. It is at this moment that users see the message “Unfortunately, an error occurred while processing the photo.” Since there is only an OK button under this message, there is nothing else to do but click on it. After clicking, the publishing process is interrupted automatically, all changes made are canceled and the application returns to the stage of selecting a photo from the Gallery.

The official Instagram support service reports that the problem is known and work is currently underway to fix it. It is not yet known when the fix will be released, so we recommend using one of the two instructions below.

Rolling back an application version

Since the problem does not occur with all users, but with owners of several specific versions, we suggest installing a proven and guaranteed working version of the Instagram application as a temporary solution.

Uninstall the current version.
Go to Google Play> Settings > Automatic application updates. Disable auto-update to avoid having to install a new version again.
Download the application from this link and install using any file manager. This is the same official client that you installed, but it was released a little earlier and has version 6.9.1.build.4961472.

Please note that to check the functionality of new versions, you will need to update Instagram manually, but if the error reappears, you will have to repeat all the procedures described above.

Disabling GPU acceleration

Users of Android 4.0.x (Ice Cream Sandwich) are advised to follow these instructions, as in their case the problem occurs regardless of installed version Instagram applications. To resolve the error, you must disable GPU acceleration. To do this, perform the following manipulations:

Open your device's Settings.
Go to the very end of the list of categories and find the About phone item.
Open it and scroll through all the information to find the Build Number. Click on this item seven times. This will activate developer mode.
Go to Settings > Developer options.
Uncheck the Speed up GPU checkbox.
Restart your smartphone and check if Instagram is working. The error should be resolved.

Found a typo? Select the text and press Ctrl + Enter

Did Instagram encounter an error while importing your video? Unfortunately, this is a common problem. Let's try to understand its reasons and find a solution. And most importantly, we will try to understand how to avoid such a situation in the future.

“An error occurred while importing your video. Try again later” is a familiar situation for many. Most often, an Instagram error when importing your video occurs due to the use of the standard Gallery application. Although, there are other reasons, we will consider them below.

Causes of loading problems

After the ability to add videos to Instagram became available, some users encountered problems loading it. There are several explanations for this:

Your smartphone is out of date.
The version of the mobile application is outdated.
The Internet speed is not sufficient to publish the video file.
Updates were not installed on the phone.
The regular Gallery application was used.
Wrong video format.
An error occurred while using the mobile phone.

How to avoid failure when uploading videos to Instagram

Each of the difficulties listed above is solved in its own way. We will show the most popular options for solving the situation in the form of a list:

Applications need to be updated.
Restart your mobile phone.
Test your Internet speed. There is a lot for this free services, for example, Speedtest, 2ip, etc. They will allow you to obtain accurate information about the speed of the World Wide Web.
If updates arrive on your smartphone, you need to download them and not cancel them mid-action. If for some reason the process had to be interrupted, it can be updated using the “settings” item in the phone menu.
To download videos, use not the usual “Gallery”, but additional software, for example, free application QuickPic.
If the option is disabled on your phone automatic update applications, check the application periodically for possible updates. Moreover, if you find bugs in the application that you have not encountered before, this is the first reason to check for updates to it.
You need to change the video parameters from mp3 to mp4.
Restart your smartphone and try downloading the video again.

Conclusion

So, if an Instagram error occurred while importing your video, you need to quickly find out and eliminate the reasons for its occurrence. And also take all measures to prevent it. Unfortunately, in some cases, this requires a new phone.