Why do they say “This type of communication is not available to the subscriber” on MTS? What does the notification “this type of communication is not available to the subscriber” mean? What does this type of communication mean?

Not everyone knows what it means this type connection is not available to MTS subscribers. If earlier this caused more panic, now there are a huge number of reasons for such a message to appear. Each point should be examined in more detail.

What does it mean - this type of communication is not available to the subscriber and what are the reasons for this message

As stated earlier, the reasons for the specified car there may be sufficient information. Among the main ones are:

Lack of funds on the user's balance sheet. This often happens to subscribers who are located outside the country. It is important for them to pay not only for independent calls, but also for incoming calls. If the balance does not meet the minimum payment, the caller will hear this statement. You just need to deposit a certain amount into your personal account and everything will start working as usual.
The number is blocked. It will not play any role whether this was done on the subscriber’s own initiative or under the terms of the cellular operator. Here the user himself must take measures to unlock it. In addition, he himself most likely knows about such consequences.
Network problems. This means that network failures may periodically occur in the service area, due to which the robot issues a message indicating that the specified type of communication is unavailable to the user. In this case, you will not be able to make calls, access web resources, or even simply send text messages. The only solution to this problem is patience and only patience. The cellular communication company MTS is involved in the work, which will try to restore everything to its place as soon as possible.
Specifics of the SIM card. Everyone knows that the bulk of SIM is intended for making transactions and accessing Internet resources. But there is also a category in which only the second option (home) is available. This means that it is absolutely impossible to call her. Yes, and this problem cannot be solved. The only correct solution for the subscriber is to activate another SIM card, which will already work in all directions.
The phone is turned off. Of course, such a response may seem non-standard in the case of a non-working device or the user is outside the network coverage area. But all the information comes from the robot, which already transmits it to the caller. These expressions can become confusing and scary. Sometimes it is enough to call again to get a specific answer.
Signal problems. This paragraph applies to all mobile operators without exception. To receive such a message from an informant, it is often enough to take a ride in the underground metro or take an elevator, or go into the forest, where the signal level begins to drop. To avoid such a problem, you should not go to the places indicated above. It will be enough to move from place to place and the difficulties will fade into the background.

This list indicates the main reasons why you can receive a message from the robot that the type of communication is unavailable to the MTS user. Moreover, almost each of them is instantly solved by the most in simple ways. The main thing is not to be afraid, since everything is being decided. Sometimes you will have to contact the company office whose addresses are registered on official resource. They will certainly give you a specific answer.

How to get through if this type of communication is not available to the subscriber

Sometimes a question arises related to how to make a call to MTS to another user when you hear a message about the unavailability of a particular type of communication.

The user can only rely on the availability of other contacts of the subscriber, including a landline phone number. Here you will have to work and get rid of the problem. After all, the SIM card is not available for use via communication services. It is important to communicate this information to its owner, since if it is important and urgent, no one will be able to call him.

If an error occurs when they call you

If this occurs to a MTS subscriber, the only right solution is to get rid of the original source. But what does it mean? So, for example, if it concerns the financial component of the issue - for a minimum amount, which is usually equal to a negative balance. When the problem cannot be solved, you should contact service specialists technical support. They can provide information regarding your personal account balance, technical work on the line, as well as other problems for which they cannot call you.

But if we are talking about the operation of the SIM card, the signal level, or, for example, a dead battery, then nothing can be done except use another phone for contact. In addition, you can call not only from a mobile phone, but also from a landline number, for which the number 8 800 250 8 250 is provided. If possible, the problem will be resolved as soon as possible.

Imagine the situation: a mother wants to call her child to find out where he is, but instead she hears “this type of communication is not available for MTS subscribers,” what does this mean and will she be able to contact her child? Previously, such an answering machine phrase could scare MTS users; it simply put a person into panic. But there is nothing to worry about here, because there may be several reasons for what you hear and they need to be clarified.

Why does the answering machine say this?

A similar message may sound if for some reason the user is completely blocked from voice calls. As already mentioned, there may be several situations for this, so you should not think that the person has blacklisted you or is simply dropping the call.

Zero balance. The first reason for such a phrase may be the lack of money in the account. Most often this happens to those users who are in roaming, because they have to pay for incoming calls. Telecom operators also often use this maneuver to deal with subscribers who do not want to pay for communications. On MTS this also applies to some connected functions. This is called financial blocking.

Therefore, if you hear “This type of communication is not available for MTS communications,” then please try to quickly inform your friend about this.

If you still need to get through to this person urgently, then you can do the following:
top up his account with at least 100 rubles; call via other channels (other mobile operator
, landline phone or Internet connection);

send messages that are not blocked.
By placing such a block on his number, the user receives the same restrictions as when blocked by the operator. Therefore, to solve the problem, try to contact your friend using other numbers.
Black list. If you suspect that the operator’s phrase is heard only because the subscriber has blacklisted you, then you can calm down. This hang up signal does not sound when blocked on the black list. You may hear that the subscriber's device is turned off and the like. It is somehow impossible to directly check whether you are on the blacklist. You can only try to call from another number.
There are also other possible reasons for such an operator signal, and to find out, please call the MTS help desk.

IN modern world I constantly have to call either to resolve personal issues or because of important business issues. Everyone has probably heard different variations of the notification about the impossibility of getting through, and it is not always clear what the problem is. So, many users have a question, what does “This type of communication is not available for MTS subscribers” mean? And doesn’t this mean that a person ignores a specific subscriber?

General information about the alert

MTS provides various voice alerts for each case of lack of communication with the subscriber. Information from an answering machine that the called number cannot receive incoming calls due to unavailability of communication is one of the most common and can occur in large quantities cases.

There are no funds on the balance

The first and most common reason why such an alert may appear is that the called user has run out of money in their account. If a subscriber has a negative, or in some cases zero, balance, the full provision of services by the operator is terminated until funds are deposited into his personal account. When the user makes the payment and the SIM card is working, he will receive notifications about missed connections.

To avoid ending up in a similar situation, the company offers customers to use the Autopayment function. For regular customers who actively use paid services PJSC Mobile Telesystems provides loan services from the operator for using communications for a short time after the funds have run out.

Important! When the client uses a pay-as-you-go tariff plan, to unblock incoming calls, it is enough to deposit a small amount into your personal account. When using prepaid packages, the monthly fee must be paid in full to activate the card.

SIM card blocked

The user's SIM card is blocked. MTS provides 2 cases of card blocking: permanent in cases of termination of the contract or non-compliance with its terms by one of the parties, or temporary, at the request of the client, for example, during a long departure.

With this blocking, it is impossible to know for sure what happened to the called number. Therefore, if alternative communication channels are available, it is better to try to use them. Even if the SIM card is temporarily disabled, in this case, notifications about missed calls may not reach the recipient.

Attention! In order not to miss important calls, when voluntarily blocking a card, it is better to set call forwarding to an active phone number.

No network signal

Such an alert also means that where the user is currently located, there is no signal from MTS. The situation may arise in cases where a subscriber moves around the country within the coverage area of partner networks or abroad, without connecting to roaming services or turning them off independently in order to save money.

On most available for connection tariff plans roaming options are set by default. However, there are contracts that do not provide for such options. In order not to be left without communication while traveling, you should check the availability of services and, if necessary, activate them before leaving the country.

The telephone is turned off

Some mobile devices When disconnected, they continue to receive the network signal, then when dialing, an alert will sound that the device is temporarily unavailable. If the potential interlocutor’s phone does not support such functionality, then during the call there will be a voice notification “This type of communication is not available for MTS subscribers.”

Attention! In order not to miss important calls when your phone is discharged or turned off, it is recommended to set up the “You got a call!” notification service. With its help, after turning on the device, the user will receive messages about all calls received while the device was turned off, indicating contacts.

Network failure

Sometimes the cellular operator itself experiences operational failures caused by setting up equipment, testing new services, or for reasons beyond its control, force majeure. As a rule, temporary communication interruptions are eliminated quickly even in emergency situations, therefore, in order to understand the reasons for the lack of connection and make sure that phone number there is no connection for reasons that are not the provider’s fault, it is recommended to make several attempts to dial at different intervals.

Internet tariff

A similar alert occurs due to reasons such as using the telephone as a modem or SIM card on a device that does not support telephone conversations(some types of tablets, modems).

Users who rarely speak mobile phone, and more often use Internet services, transfer the phone to special tariffs with maximum traffic, which do not include conversations. This case may also be one of the reasons for the notification that the type of communication is unavailable for the subscriber when trying to call.

Sometimes you can hear in MTS “this type of communication is not available.” What does it mean? This means that not all telecommunications services are provided and available to the subscriber you are calling.

Typically, this situation arises for a number of reasons, and this can be either with the consent of the subscriber or forcibly. Similar a voice message from the operator can be obtained for the following reasons:

if the balance on the personal account is negative, incoming messages are often disabled, as they are provided on a paid basis;
when blocking a number: permanent or temporary with the knowledge of the owner of the number;
in some cases, if there is a malfunction of telecommunications equipment in the region where the subscriber is located;
if the SIM card is damaged;
if it is difficult to obtain a cellular signal within the network coverage area.

A similar voice notification “This type of communication is not available to MTS subscribers” appeared in the practice of the largest provider quite recently. The practice of providing free services for incoming calls is already a thing of the past. Free inbox is only available on select plans. Accordingly, if the quota within the monthly fee is exhausted, incoming messages may also become unavailable to the subscriber.

In another case, such a message is issued when the phone is voluntarily blocked, for example, when traveling abroad. This measure allows you to suspend the provision of services for a certain period; it is provided free of charge for two weeks. The service is then provided with a daily subscription fee.

No money

So, you are faced with a situation where the subscriber you are interested in does not have incoming call services available. Of course, you are interested in the question of how you can reach the person you are interested in. If incoming calls were only available, but literally just like that you stopped calling. This may mean the limit is exhausted and a “minus” appears on the account.

If you are with a friend or when your own phone is working and you are calling your mobile phone or calling a friend, you again hear the phrase about temporary blocking, with a probable positive balance, and this continues for several days, in such situations you need to check the operation of the SIM card. We can go on and on about how the company is to blame for poor telecom service, but perhaps the lack of communication is the fault of the person who owns the phone. If there is a sufficient amount of funds, when the payment has been credited in the required amount and on time, and there are no repairs, we can talk about a faulty SIM card as a result mechanical damage, prolonged exposure to water, etc. How to find out and fix it:
call the support service back from a mobile (0890) or landline phone (8 800 250 8 250), find out your balance and information about the lack of repair work on the line in your region;
contact the MTS salon with a request to check the card, it will be replaced if it malfunctions.

After this, the connection can be used without restrictions.
Phone disconnected
Usually, when the phone is turned off, the voice answering machine reports that the subscriber is unavailable because the device is turned off. How can this be fixed? Obviously, with the help mobile communications You won’t be able to get through immediately. You can contact us by sending an SMS on the website or from your number. If the service items include receiving free SMS, and the subscriber has enough money in his account when the device is working, he will receive a message.
SMS as a type of communication always works if the number is available on the network. You may not be able to make a call, but you can send a request to get in touch in one way or another. The only negative is that the subscriber will receive the message only if he turns on a working phone within the allowed delivery time.
Signal
If you have poor reception on your phone and a voice message sounds when you call your cell number, looking at the company's coverage may help. Moreover, this is typical even for those cases when the balance is not negative. Perhaps for reliable reception you need to top up your account and activate roaming services.
In an example it would look like this:
Uncertain reception may occur in remote regions with only 2G coverage;
a message about the unavailability of the service may come in areas of uncertain reception during a conditional border crossing Home region or Russia. This is typical for border areas, when coverage and addressing location are not accurately determined;
possible when using the LTE and USIM standard; in some cases, when establishing a trans-standard 4G/2G connection, malfunctions may occur. Call again or temporarily set your phone to use 2G only.

These tips will help you get through to your contact person. We wish you good luck and pleasant communication.

What does it mean that this type of communication is not available to MTS subscribers? Many people are confused when they hear such words for the first time and cannot understand what happened. They try to call back and get the same answer. Was it blocked by the operator, did something happen to the SIM card or some other reason, how can I find the answer? One question that worries me is what to do first to restore mobile communications. We will tell you in detail about common causes and solutions.

Main reasons

In its practice, MTS often uses such methods of blocking SIM cards for a number of reasons, but the main one, they still believe, is a zero balance on the phone for a long time. In this way, the operator is trying to stimulate customers to periodically top up their mobile account.

And that's not all, not only is it impossible to make an outgoing call, but in the case of a negative balance, strict restrictions are imposed on incoming calls. The only way out of this situation is to immediately top up your main account.

The following common factors indicate the reasons:

a negative balance on the number, in which even incoming calls are blocked;
the owner has blocked the SIM card on a temporary or permanent basis;
network failure during technical work in companies providing communications;
problems with the SIM card (it is old, its surface has worn off);
poor coverage area, weak signal for connection.

Negative balance

The phone has zero balance or the balance is in the minus – this is a fairly common reason why the operator completely blocks the subscriber’s SIM card. The only correct solution would be to immediately deposit funds into the balance.

The subscriber uses a tariff without subscription fee, then to unblock incoming calls, you should top up your balance with a small amount.
The tariff is on a prepaid payment system; to unlock the number you will have to top up your account with an amount equal to the monthly fee.

To avoid unpleasant situation many subscribers Mobile Telesystems activate the convenient “Autopayment” service. The function automatically tops up the balance of the attached number, so you don’t have to constantly check your account and worry.

Blocking a number

When making a call, the answering machine reports the unpleasant news that this type of communication is not available in two cases: the user did not try to top up the account on time or blocked the SIM card on his own.

The company permanently blocks the number if reminders to deposit money into the account are ignored for a long time. Such non-compliance with the terms of the contract leads to its termination.
The number is temporarily blocked by the user. Many subscribers take such measures in order to save money. For example, when traveling abroad, an MTS client does not want to use tariff services in roaming; there may be other reasons why the subscriber blocks his card on his own.

On a note! If you need to disconnect the number, but don’t want to miss the necessary calls , The operator recommends activating the option to forward all incoming calls to a new active number.

Network failures

Failure in work internal network It is not uncommon for a telecommunications company to receive such answering machine messages. A possible factor in network failure is the user’s remoteness from the city, in a place where the coverage area is not very good and the signal is weak.

In order to figure out what actually prevents you from making a call when your account balance is positive, we recommend periodically calling back at certain intervals. If you still can’t make a call, you can contact technical support and clarify the situation.

On a note! You can try sending a message to the desired contact; as soon as the network appears, it will be delivered immediately. Automatic notification of a delivered SMS will inform you that a network has appeared.

The subscriber is out of range

Everyone who has ever tried to call a disconnected number has heard this answering machine notification - the subscriber is unavailable. In this case, there is little that can be done to call the desired contact. Just be patient and wait until the disconnected number deigns to connect.

If the “I was called” service is disabled for the desired contact, then you will not be able to wait for an SMS notification that he has contacted you. The only solution to leaving a reminder about yourself with a request to call back is:

send SMS;
use the voice service.

As soon as the subscriber turns on the phone, he will immediately receive the left messages. The exception is numbers where all services are disabled or with a negative balance.

Roaming

In some cases, it is impossible to do without roaming services; in many tariff plans these services are provided by default. But perhaps it was the subscriber’s tariff package that did not provide for such services. Therefore, in order not to lose your mobile connection while traveling, carefully double-check the availability of all necessary service options and connect if necessary.

The inability to receive a weak signal means that the subscriber, in this moment is located in a not very convenient coverage area. These may be border regions; during a trip, for example, a bus or train crosses the border of another state, on whose territory telecommunication services of foreign providers operate.

The following reasons should be taken into account:

weak signal reception is observed in remote areas with 2G coverage;
In almost all border zones, signals overlap; poorly defined coverage knocks the number out of the network;
If one subscriber uses an LTE 4G or USIM card, and the second uses other standards, for example, 2G, then in this case the network failure is guaranteed. Before making a call, you should set the same standard between contacts.

The SIM card is used in a modem or other device

Very often, active users of Internet resources use smartphones and tablets as a modem. Using a valid SIM card with Internet access World Wide Web on devices that do not support telephone communication, naturally leads to the inability to accept incoming calls.

This situation occurs among regular Internet users; they rarely use cellular communication, but they activate TPs with the highest traffic volumes, which often do not provide a package of minutes for calls. The solution to the problem is to select and activate an additional option for telephone calls in the tariff.

On a note! The MTS provider offers active users of Internet services to purchase separate SIM cards for modems that do not accept incoming calls.

All of the above options are reasons to hear an answering machine on your phone, with an unpleasant notification that this type of communication is not available to the subscriber. Don’t give in to panic right away; after waiting for a while, you should try to call the desired contact again. Many people turn off their phone when visiting a doctor or salon; the connection can be disrupted on the subway. If the attempt is unsuccessful again, try to contact in other ways, through social networks or email.