Download Windows 7 troubleshooting. Troubleshooting computer problems - algorithm of actions in difficult situations

Developers from Microsoft are slowly fulfilling their promises, and “Ten” will truly become the most user-friendly of their entire family of operating systems. We received another improvement with the release of the Fall Creators update package 1703 - Windows 10 troubleshooting became available in the system settings. Now you don’t need to spend a lot of time browsing the Toolbar - the main set of diagnostic utilities for troubleshooting problems that arise during computer operation can be found in a couple of mouse clicks.

First, you need to click on the Start button, and then, in the menu that opens, click on the “Settings” icon in the form of a gear:

Or just press the key combination Win+I. The window “ Windows Settings", in which you need to go to the "Update and Security" section. Next, in the menu located on the left side of the window, you need to find and select a subsection Troubleshooting. The right side will display a list of all available tools to eliminate the most common Windows problems 10:

For example, you have no sound from your speakers. Select the “Sound Playback” section and click on the “Run the troubleshooter” button:

After this, the diagnostic wizard will be launched, which will first collect all the necessary information about the system, then search for possible faults.

If necessary, clarifying questions will be asked in which you must select the option you are interested in.

Based on the results of the work, the wizard will give a result - whether the problem has been fixed or not. In my case, for example, the sound does not work because they forgot to connect the speakers to sound card, or the cable from the PC to the speakers is damaged.

Troubleshooting Control Panel

If you are used to working with the good old Control Panel, then there you can easily run built-in troubleshooting using Windows 10. There are all the same options as in the Options menu and even a little more.

So, press the Win+R key combination to make the “Run” window appear:

In the “Open” line, enter the control command and press the “Enter” key. The Control Panel window will open. In the upper right corner, select view as small icons:

In the general list, find the “Troubleshooting” section and open it. You will see all the means available in the operating system to restore its normal operation.

Troubleshooting operating system boot problems

Unfortunately, you may not always be able to run the troubleshooting wizard in Windows 10 due to the fact that the operating system simply does not boot, giving blue screen death or freezing at one of the loading stages. What should I do in this case to restore normal booting? The “Diagnostics” mode will help us with this, which allows us to troubleshoot boot problems. You can get into it either by rebooting the OS while holding down the Shift key, or, if the system does not boot, through installation disk or Windows flash drive 10.

In the diagnostic mode menu, go to " Extra options" All available means of troubleshooting problems when loading Windows will be shown here - choose the one that suits your situation. Most often, this is either troubleshooting problems that prevent the OS from starting normally, or restoring the system using existing ones. In some cases you will have to use . As practice shows, if the cause of the problem is not hardware, then quite often it is possible to restore normal startup of the OS, which will at least allow you to copy necessary files from the system disk.

Malicious programs, incorrect installation/uninstallation of applications, incorrect editing of the registry, etc. lead to critical errors and failures in the operating system Windows 7, 8, 10 and XP. But even if the user knows which “jamb” led to the error, he will not always be able to fix it on his own.

Correction of system errors in this case must be entrusted to third party utilities and programs. We have selected the five most famous and effective programs that will help fix operating system errors.

Microsoft Fix it

Fix it- a whole set of programs developed by Microsoft. Using this tool, you can troubleshoot specific problems with Windows 7, 8, 10 and XP. They cannot be used as a universal product. Utilities work pointwise, correcting individual system errors. For example, Fix it will help with problems that arose after emptying the recycle bin, programs that started in automatic mode. It will also fix problems with the DVD drive, copying files and a number of others.

Fix it utilities are downloaded on Windows 7 automatically and absolutely free.

How to fix system errors on operating systems from Microsoft (all versions) using the Fix it set of utilities:

Since the set of utilities was created by OS developers, they are safe and perform only authorized actions. The program will not do anything that would disable the computer.

The Fix it utility can easily be considered the best free program for fixing errors in Windows 7, 8, 10 and XP, and using it is simple, fast and reliable, but it is not always effective.

NetAdapter Repair All In One

This program, developed by Conner Bernhard, can be called a universal solution. Using it, you can diagnose and eliminate any malfunctions related to network connections and adapters. The new "ten" does not support the program, but it works fine in XP, 7 and 8.

You can download NetAdapter (free) at.

main feature NetAdapter Repair (all utilities in one program) is that it diagnoses problems, and the decision to fix problems is made by the user himself. The work starts with the "Advanced Repair" button. That is, the program does not work in automatic mode. The utility has a separate menu with which you can configure network connection parameters by checking the boxes below. You can select all areas by selecting "Run All Selected".

The program will quickly correct all existing errors.

The utility allows every user to diagnose the system for errors, but only the administrator can make decisions about troubleshooting.

Beginners may be intimidated by the lack of Russian-language support, but experienced users can easily figure it out and make all the necessary settings.

Using NetAdapter Repair you can fix:

Settings network protocol, responsible for automatically obtaining an IP address for the computer (Dynamic Host Configuration Protocol).
Text hosts file.
Electronic routing file.
Domain Name System Addresses.
Protocol of work in local networks(Network Basic Input/Output System).
Settings for ensuring confidentiality, data authenticity, and online privacy.
Operating system network services settings.

NetAdapter Repair is ideal for advanced users and is not recommended for beginners.

Kerish Doctor

Kerish- a real doctor Aibolit for a “problematic” computer. This universal utility, which will simultaneously eliminate all problems that have arisen in the operating system. Little of, Kerish Doctor will also solve the problem of low computer performance.

What the utility can do:

Fix registry errors;
Optimize the operation of OS services;
Increase the speed of your network connection;
Monitor system events;
Protect from malware;
Prevent OS crashes;
Protect your computer from overheating;
Remove unnecessary application files, invalid shortcuts, temporary links, etc.;
Close system and application vulnerabilities;
Create an optimal mode for players.

It is important! The utility runs in manual and automatic mode. If you choose the second mode, be prepared that the program, working in the background, will significantly load the processor. To avoid this, configure Kerish Doctor manually by selecting optimization options yourself.

Although the program is universal, it can scare trained users with its “permissiveness.” But there are beginners who prefer not to delve into any processes, but to get the final result “flying” operating system, they will probably use it.

Kerish Doctor has a shareware version that lasts for half a month, and full functionality can be purchased for 380 rubles.
You can download Kerish Doctor for free.

Anvisoft PC PLUS

Anvisoft is a universal and free option that can be used to fix various problems.

Anvisoft PC PLUS can:

Troubleshoot problems with graphic files on the desktop related to moving, copying, highlighting;
Correct system errors, for example, when a dynamic link library is missing;
Fix network connection errors;
Clean temporary files;
Eliminate bugs in games;
Detect OS errors and warn about them;
Support users 24 hours a day (however, managers speak English).

You can download Anvisoft PC PLUS (free) on the page.

Although the program does not support the Russian language, it is popular among domestic users, especially active players.

By selecting the error search area, you can start scanning your computer.

Registry Repair

A special utility that deals with registry problems. Registry Repair can recognize and correct almost 20 types of errors, and therefore will be indispensable for those who like to edit registries at their own risk. The utility will find all errors and fix them automatically. It works neatly and does not load the RAM and processor.

Registry Repair can:

Check the entire registry for errors or individual sections of it. Using the utility, you can check file extensions and history,
Custom elements and services launched by the operating system, fonts, application directories, the Start menu and much more;
Find and destroy everything left behind by spyware and adware applications;
Scan the entire system partition and check all users on this computer;
Create a list of events that do not need to be checked;
Undo all previously made changes (a backup copy is created before each change);
Creation text file all changes made to the registry.

Registry Repair - good decision for beginners and experienced users. The utility is free, and the developers guarantee correct operation.

To download Registry Repair, go to .

When you start the program, it will automatically scan the system for errors, after which you can launch the fix using the "Fix Registry" button.

All existing errors in windows xp, 7, 8, 10 will be corrected.

What to choose?

All the utilities presented are among the best free programs to fix bugs in Windows 7, 8, 10 and XP, while each is good in its own way. But Kerish Doctor has the greatest functionality, however, in order to use all the tools, you need to buy it.

NetAdapter Repair is a professional solution, but only for advanced users. Registry Repair perfectly scans the registry and fixes the problems found. Anvisoft is universal. And Fix it - the best choice in our opinion. Utilities from the Windows OS developer work accurately, safely and quickly.

Used by everyone - both experienced PC users and beginners. For any category, the OS has an auxiliary service that allows you to solve problems that arise. While an experienced user can independently figure out this or that issue, a beginner needs help from a computer specialist. In order to help the user find errors in the system and malfunctions in the hardware, the developers came up with a troubleshooting program in Windows 10. Let's take a closer look at it and find out how to use the wizard, in what cases and where it can be found.

Where to find?

The latest operating system update, Fall Creators 1703, has brought some changes. Now the troubleshooting wizard can be launched not only through the control panel, which takes a few minutes of time, but also through the system settings interface.

Both launch options give access to the same tool. This means that the Windows 10 troubleshooting wizards in Control Panel and Settings are no different from each other. Let's take a closer look at how to launch the program in both ways.

Via control panel

First, let’s find out the answer to the question. You can open it in several ways:

Via search in the Start menu. Just enter the name of the program and it will appear in the search window.
The second option is through the "Run" window. To do this, hold down the Win+R key combination and enter the control command.
Through command line. If one of the above methods does not work, then open the command line (via search or "Run" using the cmd command) and enter the word control.

Next, for ease of searching, you need to switch the type of sections to large or small icons. Then find “Troubleshooting” in the list. On Windows 10, this window provides access to all of the wizard's tools.

Via "Options"

The second option is only available Windows users 10:

right-click on the "Start" icon;
V context menu click "Options";
then go to the "Update and Security" section;
Now in the left column select "Troubleshoot".

Ready! Now you know where the Control Panel is in Windows 10 and where the Settings are. Through them you can access the troubleshooting wizard. The interface of these windows looks different, but you will find the same functionality in them, which we will discuss below.

How does diagnostics work?

Before a troubleshooter can help a user fix a problem or problem, it must run a diagnostic test. If you know what you are having problems with, then select the appropriate item in the Windows 10 troubleshooting menu. After launching the tool, a window will appear on the screen searching for the problem. Wait until the process finishes to see possible reason malfunctions. If the assistant successfully finds the problem, all the information will appear in the window and ways to solve the problem will be suggested. If the wizard did not detect a breakdown while scanning the system state, then it will ask you to answer several leading questions to narrow down the search. Select one of the options and click "Next". The tool will scan your computer again for problems in the area you specified and display the result. In the event that Windows 10 troubleshooting takes a very long time to find problems, but does not find anything, you will have to turn to specialists for help or solve the problem on your own.

Usually the problem check takes place within 1 minute. If the program does not offer any further action, but only continues to show the “Problem Detection” window with a creeping line, then try restarting it and scanning the system again. Let's look at all the categories by which you can diagnose your computer. standard means operating system.

Programs

This category addresses issues related to the compatibility of the operating system and installed software (applications, games, etc.). To run diagnostics, click on the "Run programs designed for previous versions of Windows" button. Most of the compatibility problems are associated with using older versions of software on Windows 10. This wizard will help you automatically fix this problem.

Once launched, the program will automatically scan the system within a few seconds. If the problematic software has not been identified, then you will be asked to select one of installed programs from the list. Next, you can apply the recommended settings to start the program and check its functionality or continue searching for the problem.

Equipment and sound

Here you can find and fix problems with any connected equipment:

Device setup. The program allows you to fix all errors related to connected devices, their drivers, and so on.
Using the printer. Corrects all problems in the operation of connected printers, scanners and MFPs.
Troubleshoot audio recording problems. Will save you from problems with sound recording devices.
Troubleshoot audio playback problems.

Network and Internet

In this section, you can diagnose the status of your Internet connection and configure your network environment (access to folders on this and other computers). To start searching and fixing problems, click the "Connect to the Internet" button. In the window that appears, click “Next” to start the operation. After a short diagnostic, the program will ask you to clarify the type of problem - a connection failure or lack of access to a specific page. In the first case, the computer will check the ability to access the official Microsoft website.

The "Access to" button shared files and folders on other computers" you open the Problem Diagnosis Wizard. As in the previous case, on the main window, click "Next" and wait until the search is completed. To clarify, you must enter the path to the folder you need to access.

system and safety

Using this section, you will be able to correct the following points:

errors that prevent updating the operating system;
diagnosis and definition unnecessary files and shortcuts, as well as subsequent deletion;
Finding power problems and optimizing the system when running on battery power; this function will be relevant for laptop computer users.

Diagnostic problems

Let's figure out what to do if troubleshooting doesn't work properly on Windows 10. The problem may be due to the fact that your copy of the operating system is damaged or infected with viruses. This often happens with pirated versions. Check your computer for malware and clean it.

The second reason is the lack of updates. To ensure that troubleshooting does not freeze when Windows startup 10 or during diagnostics, you need to install everything Latest updates operating system. You can do it like this:

open "Settings";
go to the "Update and Security" tab;
then click on the “Check for updates” button;
Install the update if necessary and then restart your computer.

To get help using the Diagnostic Wizard, you must click the Help link in the Troubleshooting window.

Bottom line

Please remember that Microsoft's troubleshooter for operating systems does not always work properly. Often it is not possible to get rid of a malfunction or error in the system using this wizard. However, you can determine the cause and try to optimize your PC using it.

The bulk of the tools and utilities in Windows 10 are designed to provide information about system performance and help diagnose the cause of problems. That is, utilities for troubleshooting problems in Windows 10.

The four main professional tools can be placed into the following categories:

Event Viewer. This log stores everything important that happens in Windows, making Event Viewer an indispensable and potentially important tool.
Task Manager and Resource Monitor. Anyone upgrading to Windows 10 from Windows 7 should be pleasantly surprised by the improvements to the Task Manager. No less useful is the resource monitor utility located on the Performance tab in the task manager.
Sysinternals Suite. This amazing and powerful set of utilities (about 80 in total) is updated regularly and is available for free download.
Diagnostic and Recovery Toolset/Set of tools for diagnostics and recovery. This tool is not available to all Windows 10 users. But if your organization has Software Assurance, or you have access to a Visual Studio subscription, this set of tools is a must-have.

Several others useful utilities not as functional, but worth mentioning.

Stability monitor

For example, Reliability Monitor, which can be thought of as a well-filtered version of Event Viewer. It displays successful and unsuccessful installations of software and drivers, failures, unresponsive applications and programs, and other errors that occurred over a certain period of time. This often provides important clues about the cause of sudden changes in system behavior. The figure below is a typical display, with events presented in a weekly version.

Stability Monitor can help you clarify event clusters, allowing you to understand why crashes or sudden performance losses occur.

Double-clicking on any event in the list opens a more detailed display of information. For search additional information about the problem you can use error messages, codes and other details.

Double-clicking an event reveals important hints that you can use to troubleshoot problems.

Another tool that is likely familiar to longtime Windows users, especially if they have had to troubleshoot PC problems, is System Configuration (MSConfig.exe). One particularly useful option is on the Services tab. Here you can disable third-party services, one at a time or in batches, and restart the system, narrowing down the search for the causes of the problem.

You can use the System Configuration Utility (also known as MSConfig) for basic troubleshooting tasks.

Here's a little tip for using this utility: At the bottom of the Services tab, check the "Hide all Microsoft services" option, click the "Disable all" button and restart your computer. If the problem no longer occurs, the cause of the failure is in third-party services.

Finally, there is the Powercfg command, which is extremely useful for identifying the reasons why a laptop is hyperactive (i.e., the battery is running much less than expected). When used with the "/energy" switch, it creates a system activity profile within 60 seconds and saves it in the current directory as an HTML page.

Microsoft Universal Management Console

By itself, the Microsoft Management Console (MMC) is hopelessly boring and good for only one task, adding one or more snap-ins that allow more in-depth control of a specific function or mode. You can save the result as Microsoft Common Console Document files, and then identify them using the .msc extension.

MMC is the basis for many pre-configured management tools, which are available as .msc files in Windows 10. Perhaps the most famous and richest in functionality will be the computer management console, which contains several snap-ins for easy access to a wide range of system settings.

Computer management is built into the console and combines several snap-ins to quick access to general system management tools.

MMC's layout (while a bit old-fashioned) fits well with all of its instruments. MMC is based on hardware configuration tools, including Device Manager, which can be opened in offline mode, computer management and disk management.

If you don't like the set of pre-configured snap-ins in the Computer Management option, you can create your own. To do this, run the MMC command in the console, and then add your snap-ins in a new empty window. The following figure shows the add or remove snap-in dialog box, which you can open from the File menu. In the list on the left, select the required snap-in and click the Add button to include it in the user console. Save the result as a .msc file.

You can create a custom MMC with your own list of snap-ins.

The table lists all the snap-ins included with Windows 10 Pro. A description of each of them can be found at the bottom of the add or remove snap-ins dialog box when you select it from the list on the left.

Console name - File name

Authorization Manager/Authorization Manager - Azman.msc
Certificate Manager (local machine) - Certlm.msc
Certificate Manager (current user) - certmgr.msc
Component Services - Comexp.msc
Computer Management/Computer Management - compmgmt.msc
Device Manager/Device Manager - devmgmt.msc
Disk Management/Disk Management - diskmgmt.msc
Event Viewer - Eventvwr.msc
Shared Folders/Shared Folders - Fsmgmt.msc
Local Group Policy Editor group policy- Gpedit.msc
Local Users and Groups/Local users and groups - Lusrmgr.msc
Performance Monitor - Perfmon.msc
Print Management/Print Management - Printmanagement.msc
Resultant Set of Policy - Rsop.msc
Local Security Policy - Secpol.msc
Services/Services - Services.msc
Task Scheduler - Taskschd.msc
Trusted Platform Module/Trusted Platform Module - Tpm.msc
Manager Hyper-V Manager/Hyper-V Technology Manager - Virtmgmt.msc
Windows Firewall with Advanced Security/Windows Firewall in mode increased security- WF.msc
Windows Management Instrumentation Windows management- WmiMgmt.msc

Another common feature of each MMC-based console is the ability to open additional information about an object, as well as its configuration parameters. For example, in the services snap-in, you can double-click any entry in the list of available local services and set the type of start, stop, pause, or resume of that service.

In the Details panel you can see detailed information about the subject, for example, the configuration parameters of a given service.

Management and Deployment Tools

Typically, in a home or small business, there is only one user per computer. But in Windows domains, you can use Group Policy Objects to configure user and machine settings.

Even if you are in small network, to manage your computer's local policy settings, you can use the Policy Editor. To complete this task, open the Local Group Policy Editor (gpedit.msc), which is only available on Windows 10 Pro, Enterprise, and Education. Many of the policies available here date back years, even decades, but each a new version Windows usually adds new policies. The picture below shows a group of new privacy settings introduced with Windows 10.

Using Group Policy, you can set or restrict rights for users on an individual PC.

To apply a specific policy on a PC, you first need to configure it. For some policies, you can choose from several options that regular user cannot override.

Working with the cloud

Many of those designed for agnostic platforms, cloud services Microsoft, are controlled via a web browser and work on any operating system. For example, as an administrator, you can manage virtual machines and cloud services in Microsoft Azure through its web interface.

Several cloud services are directly linked to Windows 10, including the latest client software For cloud storage Microsoft files. This so-called next-generation sync client is capable of syncing OneDrive for Business files with your computer and displaying synced content in File Explorer.

Additionally, you can create virtual machine with Windows 10 in the Microsoft Azure cloud, or connect a work account on a PC using Azure Active Directory.

As a rule, the mode Windows diagnostics 10 (formerly called safe mode) starts automatically when the operating system shuts down incorrectly, as well as during various Windows failures.

Safe Mode - diagnostic mode of the Windows 10 operating system

I would like to immediately note that as a specialist Windows installer, this mode in 10 has undergone significant changes. There have never been such extensive diagnostics and recovery tools in Windows operating systems.

That’s why we’ll take a closer look at how to work in diagnostic safe mode in order to be able to restore Windows 10. Preparation for such tasks will always come in handy experienced users and system administrators.

2 Ways to Start Windows 10 Diagnostics Safe Mode

How to login securely Windows mode 10? IN previous versions Windows safe the mode could be started using the F8 key. Now, in order to start diagnostic mode in Windows 10 manually, you need to do the following:

In the window that opens, go to the “Recovery” tab, then “Special boot options” and click the “Restart now” button;

Windows 10 is forced to reboot;

Windows 10 diagnostic mode in action

After we forced a computer reboot in a special boot option, the Windows 10 system does not boot, but a blue “Select Action” window appears, where we need to decide and select from the options:

“Continue” - in this case we exit the diagnostic mode, the Windows 10 system loads;
“Troubleshooting” - by selecting this tab, we will be able to carry out a complete diagnosis of the system;
“Turn off computer” - accordingly, in this case the computer turns off.

Open the 2nd tab, the “Diagnostics” window opens in front of us. Here we can also select tasks from 2 options: “Return the computer to the initial state", "Extra options". Let's consider all cases of developments, first select “Return the computer to its original state”;

Everything is clear here without comments, so let’s start studying the “Advanced parameters” tab, to select which we press the arrow button in the upper left corner.

In the “Advanced Settings” tab there are a lot of useful utilities that you can use to revive your operating system. Windows system 10. Let's take a closer look at this entire gentleman's set of system diagnostics!

System Restore - This tab is used to restore the system to a specific point in time. To use this feature, a restore point must be created. Recovery points are created automatically (if this option is enabled on the disk) at certain moments (for example, after installing a program or Windows updates), such points can also be created manually. A very useful option! I advise you to create points manually from time to time.

Now let’s open the “System Restore” tab and see what’s there. So we choose account, under which we want to open the recovery process, in the next window we enter the password and click the “Continue” button, the “Recovery” window opens system files and parameters". And we see that on system disk no restore points. By default, “System Restore” is disabled; it must be enabled in the “System Protection” tab, which I will discuss in detail in the review article “System Restore.”

Restoring a system image - when choosing this option, you also need to select the account on behalf of which the recovery will be performed, then Windows looks for the system image on the disk and displays messages asking you to specify the location backup copy. We will consider this option in the near future. Follow the news on the website and in the VK group!

Startup Repair - When you select this option, the system tries to fix problems that prevent Windows 10 from loading;

Command Prompt - Selecting this tab opens a command line Windows environment 10, from where you can perform many manipulations with the system (for example, run the Chkdsk disk scan, open the utility for working with hard drives, Diskpart disks and much more);

Boot options - by selecting this mode, you can boot Windows 10 in safe mode, which enables debugging mode, keeps a boot log, and disables automatic system reboot when the system crashes. It is very easy to launch Windows 10 Safe Mode with these useful options. You just need to select one of the options using the F4-F6 keys. What happens next Windows boot 10 in safe mode;