Tricolor TV what to do. Tricolor TV does not show: a quick solution to the problem. Tricolor is not looking for channels? Check the tuner connection

There are many problems of poor and incorrect operation satellite television. Regardless of why the difficulties arose, the subscriber wants to fix the problem as quickly as possible and watch his favorite TV shows. First of all, you need to know why Tricolor TV does not work and what measures need to be taken. Without this, fixing the problem will be problematic.

It is important to focus on the fact that specialist services are not free. But the breakdown may be minor, and you can solve it absolutely free and on your own. You need to know how to act in a given situation. But you should not take careless and thoughtless actions

There are a sufficient number of problems, but in general they can be divided into several groups (depending on the solution methods):

malfunctions of the receiver;
technical problems;
difficulties with signal reception;
problems with registration and payment.

Do you want to watch your favorite TV program, but there are technical problems and you don’t know why Tricolor isn’t working today? Perhaps technical work is underway. It is worth paying attention to the fact that the official website provides information that technical work is being carried out and the signal may be lost, for example, due to worsening weather conditions.

Is this information not available? Then you can send information about the error that has occurred as an email to Tricolor TV. Specialists will help you solve the problem.

Before you begin repair work, you need to pay attention to what the receiver writes: it is in its messages that the explanation for the problem that has arisen lies. If the Tricolor TV receiver does not turn on, then it is better to seek help from a specialist with experience.

Satellite TV can also very often stop working due to weather conditions (thunderstorm, hurricane, strong wind and/or rain). The problem occurs because the signal is not being transmitted to the receiver.

6 types of antenna malfunction

The converter has failed;
the plate turned due to strong wind;
the surface of the antenna is covered with ice;
there are objects in front of the dish that interfere with signal reception and create interference;
the cable that connects the dish and the receiver is broken or damaged.

Why is there no signal on Tricolor TV? This is the main signal that there is a problem with the antenna (there is a high probability that it is faulty).

First of all, you should remove objects that interfere with signal reception and check the position of the antenna. It is recommended to cover the receiver (this is especially true if the antenna is located outdoors) to prevent moisture from getting into it.

It is also important to check the subscriber connection.

Receiver problems

Receiver failure is the most unpleasant situation, because of which Tricolor does not work. This may happen due to:

equipment damage;
malfunctions software.

Software failure often occurs due to incorrect or interrupted software update. Therefore, it is recommended to carry out regularly scheduled. To do this, programs must be received on the receiver directly from the satellite. The equipment cannot be turned off when installing software and loading it directly.

Even if you really want to save money, you shouldn’t do this; the receiver needs to be sent in for repair. The cost depends on the breakdown. If you have a warranty on the equipment, then you should not carry out repairs yourself. You may be able to get your equipment replaced under warranty or have it repaired free of charge.

Other reasons

Lack of intake also often results from:

incomplete subscription fee;
lack of payment;
the smart card is not inserted correctly into the slot or is not activated;
no registration;
equipment stood unplugged for a long time;
long installation of the antenna (according to the instructions, it must be installed within 96 hours).

In order to clarify why Tricolor TV does not work, you should log into your personal account and check whether there is arrears in payment for satellite television. Then you need to check whether the Smart card is connected correctly, as well as its activity.

In the receiver menu you need to select the “Status” section. If the card works, you can check information about its status. If the card could not be installed within 96 hours, you need to call the support service and report the situation that has arisen.

Preventive maintenance on the provider’s servers is another reason why Tricolor TV does not work and there is no signal. This information appears on the information channel or on the provider’s website a few days before the technical work.

If you were not informed that work was underway, it is better to contact support. You will be provided with comprehensive information about the duration of technical work. If the consultant reports that the work is not being carried out, then you will need to look for the cause of the breakdown.

Satellite TV is set up, why are there no HD channels on Tricolor TV? This issue also deserves careful attention. If this is your first time connecting a satellite dish, you need to check whether the TV and/or receiver supports picture High Quality. It is worth checking the payment if there are no Tricolor TV channels at all.

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The most common error that subscribers of the Tricolor TV provider may encounter is a failure in the supply of TV channels. When the message appears on the TV screen instead of a picture "Error 0", there is no need to rush to seek help from specialists; you can fix the error yourself.

What is error 0, how to fix it

Subscribers may see the message “Error 0” if for some reason Access to broadcasting TV channels was disrupted. The most common reason lies in a malfunction of the receiver (receiver). This problem may occur if the receiver has been overloaded.

The error can be easily corrected by rebooting the receiving device using one of the following methods:

Wait five minutes, the receiver itself will resume correct operation;
- turn off the receiver, remove the plug from the socket, turn on the device again after five minutes.

If the image does not appear on the TV screen, then you should look for other reasons for the failure.

Reasons for error 0

There are a number of other reasons why subscribers lose access to their favorite TV channels. If an error occurs, you need to find out why it happened, and then fix it.

The reason for the broadcast failure may be the end of the user's subscription to the Tricolor package. You can check whether this is the case by logging into the subscriber’s “Personal Account” on the website of the Tricolor provider.
Stream may not be available if the subscriber has not turned on the receiver for a long time (more than three days). In this case, you need to turn on the receiving device and leave it turned on for more than eight hours until it works correctly. You can leave the TV turned off, as long as the receiver is working. Most the best option, according to which the receiver will work faster - turning it on to the wave of a paid channel, for example, from the “Kinoprokaz” series.
The same procedure can be used by Tricolor subscribers of the “Unified” package when, after paying for television, the broadcast remains unavailable. This may be due to activation failure. You need to turn on the receiver, leave it on until it starts working on its own.
Subscribers whose receiver has remained turned off for three days or more will most likely need to re-enter activation commands. To do this, you will need to go to Tricolor TV’s “Personal Account” and find the “Send activation commands” option in the menu. Using the same method, errors numbered 9 and 13 are corrected, and channels accompanied by the inscription “Coded channel” are also deleted..

Other methods to fix error 0

Access to Tricolor TV channels is not possible if the smart card was installed incorrectly. You can check this by requesting the receiver ID number by pressing the corresponding button on the remote control.
If it is not there, then you can find out the number like this:

You need to turn on the TV and receiver (if the receiver is on, you need to restart it), go to its menu by pressing the corresponding button on the remote control;
Next you need to go to the “Status” option;
Having selected this section, you need to click on the OK button. After this, a window with information will appear in front of the subscriber. At the very bottom of this window a 12 or 14 digit number will be indicated. This set of numbers is the ID number of the receiver.

If the number does not appear, then you need to remove the smart card from the slot and reinstall it.

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If all other methods do not help eliminate error 0, then you will have to reset the receiver settings to factory settings.
This is done as follows:

you need to go to the receiver menu using the remote control, go to the “Settings” option;
Next, you need to enter a password (factory password 0000, if the subscriber has not changed it);
go to the "Factory settings" option;
confirm your intention to reset the settings with the "Ok" button;
After the settings have been reset, you need to reboot the receiver.

Error 0 may appear if the Tricolor software is outdated. You need to check about the release of a new one on the Tricolor website, check with yours by pressing the “Status” button in the receiver menu.

If you need to update the software, you need to follow these instructions:

Turn on the TV and reboot the receiver.
Go to the TV menu and go to "Settings".
Next, you need to enter your PIN code. If the code has not been changed by the subscriber, then you need to enter the standard one, which is set to 0000 or 1111 by default.
Having accepted the PIN code, the system will transfer the subscriber to a new menu in which you will need to select the “Data transfer” section.
After this, you need to press the “i” button on the TV remote control. A new window will again appear in front of the subscriber, in which it will be proposed to update the software. You must agree to this offer and wait until the software is updated.

During the update, you should never turn off the receiver, otherwise subscribers will not only not install the new software, but will also lose the old one.

After the software is updated, the receiver will reboot automatically. If after the update you cannot turn on the TV from the remote control, you need to turn it on from the button located on it.

If the cause of the failure is in the satellite dish

If some channels appear good, while others appear bad, or missing altogether, then you need to rescan them. You can find out the signal level by pressing the F1 button on the remote control twice. Two scales will appear in the left corner of the TV screen; they should be filled by 70% or more. If they are filled normally, then most likely there is no access to TV channels due to heavy rainfall and cloudiness. The problem will go away on its own.

If one scale is filled less than normal, you should move the plate a little, pointing it at the satellite:

you need to move the plate to the side a millimeter at a time, each time wait 5 seconds for the signal;
if the signal was not received, turn the plate in the other direction;
When the signal is received, leave the plate in the selected position.

If none of the methods helped eliminate error 0, then you need to take the receiver to repair service center. To avoid the problem reoccurring. The receiver software must be changed regularly.

Tricolor TV is one of the satellite television operators that is extremely popular. In the European part of the Russian Federation, Tricolor TV shows Russian-language channels from the Eutelsat 36A and Eutelsat 36B satellites, and in parts of the Far East and Siberia the Bonum 1 satellite broadcasts, while 10 federal channels are broadcast free of charge. Complain about digital quality there is no need and in general the reviews about the provider are quite good.

In order to start enjoying the privileges of Tricolor TV, you first need to go to the company’s website and check whether your place of residence is potential client in the coverage area. If the answer is yes, the next step is to purchase equipment to use the service. And then register the subscriber. All questions you may have can be asked by dialing the Tricolor TV support number, which is on the official website.

Whatever satellite television operator you choose, you must always keep in mind that errors in the operation of the system happen to everyone sooner or later. Then the subscriber wonders what happened and how to solve this problem. In this context, Tricolor is no exception.

“No signal”, “Error 0”, “Coded channel” or “No access” - most users are usually familiar with these messages.

Most often, such errors appear due to problems with the functioning of the receiver or even due to a power surge. In addition, the subscriber is advised to check whether the subscription has been paid for. Error 0 may well be a consequence of the service expiration.

To solve the problem, in most cases it is enough. If the subscriber uses the service using a conditional access module, it must also be removed from the receiver and then inserted back.
The CA module or card may not be inserted correctly. If everything is in its place, when you press the remote control remote control ID button, the subscriber number will appear on the screen.
If this error occurs, you need to reset the settings to factory settings. You need to enter the receiver’s menu, where the system will prompt you to enter a four-digit code, then find “Factory settings” and click on the “Delete settings” line. No need to worry about the channel list. After this simple operation, the list can be restored using auto search.
In some cases, this error occurs when the receiver has not been used for a long time. To fix the problem, you need to leave it in working condition for 8 hours, and the error will disappear. More often this happens much earlier.

Error 2 – No viewing access

Error 2, unlike Error 0, is introduced to the user much less frequently. There are several reasons for this problem: the smart card is inserted incorrectly and the equipment simply cannot read it, the software of the subscriber’s device is faulty, the smart card chip is faulty.

It is necessary to change the receiver settings to factory settings. How to do this is indicated above in the description of Error 0.
Make sure the smart card is inserted into the tuner correctly.
If the card itself breaks down or otherwise malfunctions, it needs to be replaced. You must contact this number at: 8-800-500-01-23.
Contact the service center.

Error 3 – No viewing access

The error often occurs on outdated equipment and means that the subscriber’s tuner was unable to find the key to the channel, or the encoding is not recognized by the receiver at all. Another reason for the error is that the equipment accidentally “stumbled upon” another provider during the search and reset all settings.

If the problem is the wave of another provider, then the settings need to be reset to factory settings, then click on automatic calibration. In this case, the device encodes the channels again. The procedure can take up to 8 hours.
If you are unable to resolve the error using the first instructions, you should contact a service center to replace the smart card, as most likely it is faulty.

Error 4 – No viewing access

This error pops up most often after trying to configure channels on your own. The reason for its occurrence is quite simple - when trying to tune in to its channels, the receiver “caught” the channel of someone else’s provider. Either the subscriber disconnected the receiver from the power source, and a failure occurred at this stage. What to do?

Use the standard tuner reboot procedure.
Reset all settings to factory settings.
If the options described above did not help, take the next step. You need to turn on the TV and go to channel 333, select “Yes” on the remote control, and then click “OK”. After a few minutes, the user's equipment will be completely updated and rebooted.

Error 5 – The smart card is not detected by the receiver

The answer lies in the message accompanying this error. Its cause is the incorrect position of the smart card in the connector of the subscriber's receiver. Another reason is that Tricolor often updates its systems to please subscribers with new features. Therefore, the story of how a new smart card was inserted into an old receiver is far from uncommon.

If the issue of the card and the receiver do not match (or vice versa), you need to buy new equipment.
Check that the card is correctly positioned in the tuner connector.
If the card is inserted correctly, check its integrity. If the circuit is damaged, the signal from the card will not be read.
Check the integrity of the TV socket. If one of the objects is damaged, contact the service center for help.

Error 6 – No viewing access

Unfortunately, fraud is far from a rare occurrence today. The Tricolor company took this nuance into account and introduced strict restrictions on the use of equipment without registration. In most cases, this is the cause of Error 6: the receiver is not registered, or the subscriber information has not been confirmed.

It is necessary to register the user's equipment.
Provide personal information about yourself. This can be done on the official website, in your Personal Account. If for some reason you do not have access to your account, you can fill out a form on the website or call the Hotline and provide information there. The need to share personal data is stated in the Agreement with Tricolor, which also states that if the data changes, the client is obliged to notify the company about this within 3 months.
If all the information is entered correctly and the equipment is registered, but this Error appears, you need to reset all settings to factory settings.
If the equipment has been idle for a long time and “Error 6” appears, then the problem can solve itself. To do this, just leave the receiver turned on.
Sometimes the causes of television malfunction are overgrown tree branches, especially if the subscriber lives in a private house. In this case, it is necessary to remove the obstacle to the normal operation of the equipment.

Error 7 – The smart card is not detected by the receiver

This error often occurs when incorrect position cards in the receiver connector. Another reason is that the money in the Tricolor personal account has run out. In other cases, the cause of Error 7 may be incorrect tuner settings, bad weather, or some problems with the dish.

You need to check that the card is intact, installed correctly, or that a card from another provider was not inserted by mistake. If the card is damaged, it can be replaced. To do this, be sure to remember the equipment ID and contact the Tricolor office.
If there is a problem with the antenna, it is better to call a specialist. It is not recommended to touch it yourself, unless the subscriber has special skills. You can change the position of the plate by 1 cm each time, and there should be a gap of 5-10 seconds before each movement.
If the problem is the weather conditions outside, you just need to wait until the weather improves and broadcasting resumes.
If the cable is damaged, you need to replace it with a new one.
Try a standard reset.

Error 8 – Receiver does not support smart card

Most likely the problem here is a software update that was installed incorrectly, or existing settings were lost. Most often, this problem occurs among owners of equipment with a 13-series card. How to fix?

You need to check that the card is positioned correctly in the receiver. If the subscriber notices that the card has been displaced, you need to remove it and reinsert it. It is also worth checking it for contamination. If the card is dirty, you need to carefully wipe it with an alcohol wipe.
If the system freezes, you need to turn off the receiver itself, then disconnect it from the power supply and remove the card. Then turn on the equipment again. The system will reboot.
It often happens that the newness of the receiver does not match the newness of the TV. In this case, you need to enter the “status” section in the tuner menu. There you need to find a unique 12-digit code called DRE. It can also be found on the rear panel of the receiver. If the receiver does not have a DRE code and it is not displayed on the screen, you should reboot the equipment. If after several reboots the code still does not appear, you need to buy a new tuner or take the existing one to a repair service.
If the number is displayed, but there is still no image, then most likely the fault is outdated software. You can update it by connecting the receiver to the network or downloading the software version from your computer using a special cable. After this, you need to register the equipment on the site and wait for the image to appear.

Error 9 – No viewing access

A message appears on the subscriber's TV screen stating that access to viewing channels is limited. There may be several reasons: there are no funds in the account, the subscriber has not registered his equipment, or another technical malfunction. How can I fix this error myself?

Usually, when installing equipment, a technician registers it. But, if for some reason this does not happen, the user is quite capable of registering himself. First you need to enter the ID of your receiver on the Tricolor website and make sure that there is, in fact, no registration. Then you need to fill out a form with your personal data, after all the manipulations the subscriber will be sent a password to enter your Personal Account.
If the problem is a lack of funds, you need to top up your account. This can be done different ways: via bank card, terminal, mail, mobile phone. After funds have been deposited, it may take some time before the error goes away.
You may need to connect paid subscriptions. You can see what subscriptions are issued to the subscriber in your Personal Account or in the tuner menu. If the user wants to watch paid channels after receiving funds into the account, you need to go to the “Check subscriptions” tab on the official Tricolor website and pay for the necessary channels. After this, reboot the receiver.
If the problem is a technical problem, then you need to reset the settings to factory default.

Error 10 – No viewing access.To resume viewing you must pay for the service

This error has only one interpretation - the subscriber does not have the required amount in his account. First of all, you need to check the amount in your Personal Account. Perhaps the money did not go to the account of the service itself, but to a general account.

If the subscriber has just paid for the service, the money may not arrive immediately. Therefore, you should wait a while or simply reboot the receiver.
On the Tricolor TV website, you need to go to the “Support” section, select “Check connected services” and enter the receiver ID. Thus, the subscriber will check whether his service package is connected.
If the service is connected as expected, we check the availability of money in the account. If a large amount was deposited into the account, it may happen that the money remains in the general account and needs to be transferred to the service chosen by the subscriber. To do this, you need to go to the very bottom of the page, where the user will find basic instructions on how to do this. If everything went well, the subscriber will see that the service is activated and Error 10 will soon disappear.
Sometimes Error 10 appears due to weak signal. In this case, the tuner cannot encode channels. In order to correct the situation, you must first disconnect the equipment from the power supply, go to the “Services” tab and select the red “Repeat activation commands” button, then turn on the receiver to the network, wait until it turns on and find the channel that was encrypted. If the situation has not changed, contact the nearest Tricolor office or call the Hotline.

Error 11 – No viewing access

Such an error certainly does not indicate a malfunction of the equipment, but the subscriber should still check the money in the account. Perhaps there was unexpected error when paying, and the money has not yet been credited to the account. One of the reasons for Error 11 is a software failure.

If there is no money in your account, you need to top up your balance.
Check subscription to paid services(how to do this is already indicated in the description of Error 10).
If all subscriptions have been paid, but the error still remains, you need to restart the receiver.
If the subscriptions are paid and there are funds in the account, then most likely the user is faced with a problem with the software malfunctioning. To fix the problem, you need to reset the settings to factory settings. To do this, you need to find the “Settings” item using the remote control, enter standard code– 0000 and select “Factory settings” / “Data reset” / “Factory settings” (depending on the receiver model). After this, you need to restart the equipment.

Error 12 – Make sure that in the search settingsTV/radio channels are set to the correct region

The description of the error on the user's screen speaks for itself - the region binding is missing or incorrectly specified. The problem can be solved quite easily and quickly:

You need to go to the tuner menu, select “Setup Wizard” and indicate the region in which the subscriber is located.
After the operation, you may need to reboot the equipment.

Error 13 – No viewing access

An error means the receiver has lost the activation keys. What should the subscriber do in this situation?

You need to check whether the keys registered on the card are active. To do this, you need to log into your Personal Account and restart the keys.
Call or write to Tricolor TV support service, which is responsible for distributing keys.
Many people advise waiting the recommended 8 hours. But this, unfortunately, does not always help solve the problem.
If none of the above helped to fix the problem, you need to contact the Tricolor office in person, have the receiver and the documents issued for it with you.

Error 30 – No viewing access

Error 30 is the saddest error. It means that the subscriber’s receiver is faulty and there can only be one solution to the issue:

The equipment must be taken to a service center.

Error "boot» - No access to view

When this mysterious message appears on the receiver, the main thing is not to panic. Most likely this is a software problem, a faulty power supply or motherboard.

The tuner needs to be flashed (install a different software version) using a special programmer. If the user does not have special skills, it is better not to take on this work, but to entrust it to specialists.
If the problem is in the external power supply, you should purchase a new one; if the problem is in the internal one, take it to a service center.
If something is wrong with motherboard- Definitely take it in for repairs.

Error "Short circuit..."

Often the error occurs due to cable damage. Sometimes the malfunction occurs due to the converter on the antenna or the receiver itself. To determine where the fault is, you need to turn on the receiver and disconnect the cable from it. If the inscription disappears, then the problem is clearly in the cable or converter. What actions to take next?

If the cable is at fault, then you need to repair it or completely replace it with a new one. The same applies to the converter.
Some users connect a second receiver to the cable from the first using a divider. This may be causing the error. You need to buy a second converter and connect it to the second receiver.

Error "ER31»

Indicates a faulty motherboard.

It involves its repair or replacement at a service center.

Conclusion

Progress does not stand still in relation to Tricolor TV. Every year equipment is modernized and there are fewer malfunctions. But it is worth remembering, no matter what error the subscriber’s receiver displays, in the absence of appropriate knowledge, it is better to consult with the Tricolor operator.

Tricolor TV Corporation today is the largest satellite television operator operating in all regions of the country. This company offers its customers a wide range of domestic and foreign channels, including TV shows in digital format.

However, the high demand for equipment and packages from this supplier has led to mass counterfeiting of smart cards and other components. Sometimes turning to a third-party technician causes incorrect installation or configuration technical devices. Therefore, the message “no access to view” may appear on the TV screen with a corresponding error on the receiver, which differ in the nature of the malfunction. A common error 0 means a technical failure of the receiving module.

Why did error 0 appear on Tricolor TV

unstable voltage in the electrical network;
a long period of idle time of the receiver when turned off;
weak signal due to weather conditions or satellite dish malfunction;
automatic update of the software platform;
subscription to satellite operator services has expired;
The smart card is not installed correctly in the slot

How to fix error 0 Tricolor TV

make sure personal account Tricolor that your subscription has been paid;
try turning off the receiver for five minutes and then turning it on again;
assess the correct position of the smart card;
check from the street for interference that may interfere with signal reception;
leave the receiver turned on for 6-8 hours, which will allow you to restore the “lost” decoding key settings

And don't forget about your phone hotline 8-800-500-01-23, which accepts user requests around the clock. Therefore, if you could not cope with the problem yourself, contact the operator on duty to call a specialist.