Meanings and solutions to errors in the Play Market. Common Google Play errors and how to fix them What is error code 491

When downloading an application from the Play Store, the user may encounter error 491, indicating that the selected application cannot be downloaded. In this article I will tell you what error 491 is, when it occurs, and how to fix error 491 when downloading from the Play Store.

What does this error mean in Play Market?

Typically a 491 error indicates that The phone does not recognize the Google user account installed on it. This can be caused by either a connection problem or system malfunctions. Google applications.

The text of error 491 when downloaded from the Market sounds like “Error. (Application name) could not be downloaded due to an error (491)." (The application could not be loaded due to error 491).

As mentioned above, this error appears when you try to download or update any application from the Play Market. You may encounter errors and follow the links for instructions on how to correct them.

How to resolve error 491

To begin, simply restart your device and also try waiting for a while. For many users, in case of error 491 when downloading from the Market, a simple reboot of the smartphone helped, and for some, this error disappeared on its own after a few hours.

If this does not help you, then use the tips below.

Tip 1: Stop or delete recently downloaded apps

This is especially true for the Clean Master application, which is one of the most famous and notorious culprits of error 491. Stop using this application (or even delete it), as well as other applications installed on your phone recently.

Tip 3: Delete your Google account and then create a new one

A rather radical, but at the same time quite effective method of dealing with error 491 when starting an application is complete removal user account on Google, and then creating a new one, as they say, “from scratch.” In most cases, this allows you to get rid of error 491 and other similar errors.

At the same time, please note that if you delete your Google account, you may lose all your work and achievements in games from Google Play. Therefore, I would advise ardent gamers to think carefully before deleting their account.

To delete, go to your phone settings, go to accounts, find Google there, tap on it, then click on your account and select “Delete account” (or “Delete account”).

After that, restart your phone, go to the Play Market, create new account and try downloading the desired application again.

For those with root rights, we can also advise clearing the cache virtual machine Dalvik running on your device. For this we will use convenient program to work with root (for example, Root Explorer), use it to go to the directory at /data/Dalvik cache, and delete all files located there. After removal, we reboot our phone.

Conclusion

In most cases, in the fight against error 491 when downloading applications, experts recommend clearing the data and cache of Google system applications, as well as deleting the old Google account. Usually this allows you to fix an error that occurs in the Play market, and if this does not help, then you can think about resetting your phone to factory settings. At the same time, remember that full reset phone deletes almost all user data, so you need to use this option only in the most critical cases.

If you are familiar with messages like: “the application could not be downloaded - error 491” or “the application could not be updated due to the same error” - you have come to the right place. This problem is very common (don’t worry - you’re not the only one), but the nature of its occurrence has a fairly wide range. First of all, you should make sure that everything is fine with your Internet connection. Sometimes the problem occurs due to incorrectly configured Wi-Fi or a malfunction.

In general, Play Market error 491 means it is impossible to download or update applications. If our internet is working properly there is a universal way her decisions. So, if there is only one Google account on your device, at the first stage you will need to remove it from the phone and then reconnect it again. (In the case of two or more accounts, select the one that is registered in the settings of the play market application). Below is detailed instructions with screenshots.

Go to your smartphone settings. In the “personal data” group, find the “Accounts” item. Next, select “Google” - a list will open with your mailing address at the very top. Now click on the three vertical dots in the top right corner and in the small pop-up window there, click “ Delete account" (If you have a PIN code or graphic key you will need to lead it). Now restart your phone.

After the reboot, add your Google account (in the same menu from where you deleted it). Ok, now go to the phone menu again and select “Applications”. Here you need to find a program called " ServicesGoogle Play"(Android 6 opens a list with all applications by default, but in older versions you need to first go to the "All applications" tab). Click on “Services” Google Play" and then to the sub-item "Storage". First, click on “Clear cache”, and then on “Manage space”. Here at the very bottom we find “Delete all data” and confirm the operation. Finally, we go back two tabs to Google Play Services and click the “Stop” button.

We hope you will never see error code 491 in the play store again! But please note that the method described above does not provide a 100% guarantee (it all depends on the nature of the root cause). Some users complain about the application Clean Master or antivirus, which interfere with the operation of Google services and cause error 491 when downloading from the market (there is also a problem with the Dalvik cache). So, if after the above steps the error is still present, stop Clean Master (or other applications that you suspect) and try again from the beginning. Also, please share your experience in the comments, especially if you found an application that did not allow you to fix the 491st error.

If you have a smartphone or tablet with operating system Android on board, for example, is one of Xiaomi devices, then you are definitely familiar with the Play Market program. This is the official store for games and applications, from which you can install any software on your device. It often happens that when installing programs, error 491 occurs, which is one of the most popular. Don't worry, as this problem can be fixed in a couple of minutes. All of the listed methods for solving the problem will be described in detail, so even inexperienced users can handle it.

Simple

• You can try to get rid of error 491 by simply rebooting your smartphone, but this method helps few users.
• One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it, or better yet, synchronize the date and time via the Internet.
• It is also possible that error 491 occurs on Android due to an incorrect wi-fi works networks. Turn off wi-fi and try downloading the program via mobile network. If everything works, then connect to the wi-fi network again.
• Sometimes error 491 in the play market may appear due to a clogged cache. Play apps Market. To fix the problem, go to Settings, select “Applications”, find the Google play market program. Click on the “Clear cache” button there, then “Erase data”.

Re-login to Google account

This method is more likely than others to help resolve error 491 in the Google Play Market. The essence of it is that we first remove account Google account from the device, then reboot the smartphone, then enter your Google account information again. Here detailed instructions How to unlink an account from a smartphone:

• Go to your smartphone’s Settings and open the “Google Accounts” item. Select your address and delete it.
• A window will appear and you will be asked to log in to your profile again. We ignore this and reboot the phone.
• Go again to “Google Accounts”, enter your email and password.

For Android devices

For Xiaomi devices and miui

By the way, this method also helps solve other problems that occur when downloading programs.

Resetting Dalvik cache

If you have tried all the previous methods, but error 491 still does not disappear, then there is one, more complex way to solve the problem. Must be installed on your Android device custom recovery, one of these is TWRP.

• Go to Recovery.
• Click on the “Wipe” button. Many sections will open. We remove the checkmarks from all the items and leave only “Dalvik-cache”.
• We perform cleaning, and then reboot the device.
• We try to install the program and are happy.

If you use various device cleaners (Clean Master and others), be sure to add all existing Google applications, including services, to the exceptions. The fact is that the program clears the cache randomly, even without your knowledge, after which error 491 unexpectedly appears, as well as some others.

Conclusion

We have collected for you the most effective and proven methods for solving today's problem. Start from the very beginning simple way, perhaps he is the one who will help you. If this problem will appear in the future, then keep an eye on the “cleaners” that are on your device, perhaps they are the cause of all the problems.

When using your Android device, you have probably installed applications from the Google Play Market more than once and may have encountered error messages that appear when downloading or installing applications.

Select play market error code:

Most often, the error message contains only some numbers, without indicating the reasons for the occurrence of this error. So we can only guess what caused this error, especially since google does not provide official reference information on this topic. Let's look at some mistakes and possible options eliminating them, based on the experience of users of the English-language forum xda-developers.

Error 495

Error when downloading or updating the application from the Play Store.

Clear Google data Play Store - Settings > Applications > All tab > Google Play Store > Erase data. Do the same with Google Services Framework. Delete your google account (Settings > Accounts > Google > select and delete your account), restart your device, add your account again.

Error 941

Typically, this error occurs during the application update process.

Go to Settings > Applications > All tab > Google Play Market > Erase data. Return to applications, find “Download Manager” and clear the data as well. After that, try downloading the application again.

Error 504

The application cannot be loaded due to this error.

Most often, as in the previous case, clearing data for the Google Play Store and Google Services Framework helps.

Error 491

Delete your Google account, to do this, go to Settings > Accounts > Google > select and delete your account. Reboot your Android device and add your account again.
Next, Settings > Applications > scroll to the “All” tab > look for Google Play Services > click “Erase data”, and then “Stop”.

Error 498

Your device's cache is full. Delete unnecessary applications (Settings> Applications> select the one you need> “Delete”) and files on internal memory. Especially those that take up a lot of space.

You can also clear the cache in Recovery mode(if it is installed on your device). In this case, boot into Recovery mode and select “wipe cache partition”.

Error 919

The application downloads but does not open.

You have too little space left on your internal memory. Remove all unnecessary data: large applications, videos, music and other files.

Error 413

Applications and updates cannot be downloaded.

Go to Settings > Applications > All tab > Google Play Services > Erase data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.

This error may occur if you are using a prosky server.

Error 921

Can't download the app.

Try deleting the Google Play Store app cache. If it doesn't work, clear all data Play Store(Settings > Applications > All tab > Google Play Store > Erase data). But keep in mind that this will delete all the app settings you have made before.

If this does not help, then delete your Google account, restart your device and add your account again.

Error 403

The application could not be loaded.

Option No. 1 - You are in Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provides access to virtual private networks (VPN). For example, Hotspot Shield VPN (can be downloaded from Ynadex Store).

Option No. 2 - use several accounts at once on one device to purchase applications. Log in to the Play Store using another account and download again.

Error 923

The application cannot be loaded.

Remove your google account from the device, remove everything unnecessary files and applications, if Recovery is installed, make “wipe cache partition”. Then re-register your account in the device.

Error 492

The application cannot be installed or updated - error code 492.

Clear application data - Settings > Applications > All tab > Google Play Services > Erase data, Stop. And the same for Google Play Store. If this does not help, then do a factory reset - Settings > Recovery and reset > Reset settings. Just keep in mind that this will delete all your data located on the internal memory of the device.

Error 927

Wait a while until the update process is completed. If even after this the problem is not solved, then proceed according to the scheme already described above - clear the data for the Google Play Services and Google Play Store applications.

Error 961

Problem installing the application.

Clear the cache - Settings > Applications > All tab > Google Play Market > Clear cache. If it doesn’t help, then select “Erase data” there.

Error DF-BPA-09

DF-BPA-09 “Purchase processing error” is a fairly common error that may appear when trying to download an application from the Google Play Market and does not disappear when you try to download it again.

To get rid of the error, try clearing Google Services Framework data. To do this, go to Settings > Applications > go to the “All” tab > find Google Services Framework > click “Erase data”.

If that doesn't work, then go to play.google.com and try installing the app from there.

Error 194

The application could not be loaded due to error (194).

An error occurs when trying to download or update an application via Google Play Market. Technical support Google reports that this moment developers are working to solve this problem.

Here are some possible solutions from users:

• Disable firewall applications or ad blocking applications (Adguard, etc.) and try installing the application again.
• Stop the Google Play Market application (Settings > Applications > “All” tab > Google Play Market > “Force stop”), disconnect and reconnect to wi-fi.
• Try downloading the application through another Google account (create a new one or enter a different one in your device settings).
• Connect to the Internet via a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
• Clear cache and delete Play updates Market (Settings > Applications > All tab > Google Play Market > Clear cache and Uninstall updates).

Update 08/17/15 — the developers report that in new version Play Store error 194 has already been fixed. The update should be available to users soon (no specific dates have been announced).

Also, you can download the latest one at the moment Google version Play Store 5.9.12 and update manually.

Error 910

The application could not be downloaded, error code: 910 - usually occurs due to problems with placing files in external storage.

According to feedback from users who encountered this error, the most effective method solutions - remove the SD card, after which you need to try reinstalling the application. After successful installation, you can insert the card back.

The second option is to change the default data storage location in the smartphone settings (if available). To do this, in the settings in the “Storage” section, you need to set the default memory as “Device memory” or “Device selection”, if “External memory” was previously set there.

We hope our tips will help you resolve the error that appears.

If you were unable to resolve the Play Market error or you encountered an error not described in the article, write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, Android version, etc.).

Has this ever happened to you? Find an interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

Solutions to such problems are based primarily on their own experience, as well as the forum moderators of their readers. If you encounter other problems on Google Play, please post them in the comments below and we will try to help.

Error DF-BPA-09 (Error processing purchase)

A purchase processing error happens quite often when you try to download an app. The problem does not go away on its own, so you need to open the settings.

Solution:
This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:

• Open Settings on your device.
• Go to the “Applications” section and then to the “Application Manager”.
• Go to the “All” tab.
• Find “Google Play Framework” in the list and click on it.
• Clear application data by clicking the appropriate button.

If this does not help, then go to the Google Play website from your computer and install the desired application from there.

Error code 194

The error occurs when you try to download games or programs from the Google Play Store.

Solution:
To get rid of this error, you need to clear the Google Play Services application data.

• Open the Settings app > Applications > Application Manager.
• Go to the “All” tab and find “Google Play Services”.
• Click on it and then clear the data.
• Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.

If this does not solve this problem, then try updating the application store itself by downloading latest version this link.

Error code 495

The problem occurs when downloading and updating applications.

Solution:
Delete Google Play Store data in Settings > Applications > Application Manager > All > Google Play Store. Also delete the Google Services Framework data.

Remove Google account on your device, restart your device and add it again.

Error code 941

Interrupting the update process.

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc:s-5:aec-0

Error while receiving information from the server.

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, rebooting your device, and then adding it.

Error code 504

The application could not be loaded due to an error.

Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications > Application Manager > All and find them.

Another solution:
Try deleting your Gmail account.

Error code 491

Application downloads and updates are not possible.

Solution:
Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.

Error code 498

Interrupting downloads from the Google Play Store.

Solution:
The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select “wipe cache partition” using the volume buttons. Press the Power button to confirm.

Error code 919

The application downloaded and installed, but does not start.

Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, type of application.

Error code 413

Applications cannot be downloaded or updated. If you use a proxy, be aware that it may cause problems with the Google Play Store.

Solution:
Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.

Error code 921

You cannot install the program or game.

Solution:
Try clearing the data first and Google cache Play Store, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.

Package file damaged

Google Play Store application store error.

Solution:
Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application causing the error and clear its data.

Another solution:
Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.

Error code 403

Loading is not possible and the request is “invalid”. This usually happens when two Google accounts are used to purchase apps on the same device.

Solution:
Sign in to Google Play Store with the correct Google account. Uninstall the app that was causing problems and install it again by clicking the buy button.

Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.

Third solution:
You need to completely erase your entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.

Fourth solution:
Create a new account and use it to log into the app store. Then, reinstall this application.

Error code 923

Loading is not possible: there was an error synchronizing your account data or there is insufficient cache memory.

Solution:
Delete your Google account and unnecessary applications. The next step will be complete cleaning cache via recovery: select “wipe cache partition”, and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

Error code 492

The application cannot be installed due to the fault of the Dalvik cache.

Solution:
It's very simple - clear the data from the Google Services and Google Play Store applications. To do this, go to the “Applications” settings section, then to the “Application Manager” and move to the last tab, “All”.

Note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

Error code 101

The program cannot be installed because too much is already installed.

Solution:
Remove old, unused applications.

Error code 481

There is a problem with your Google Play Store account.

Solution:
Remove your current Google account and add another one.

Error code 927

The download is not possible because the Play Store is being updated.

Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.

Error code 911

You can't download the app.

Solution:
First, try clearing your data Google services. If this does not work, then try downloading the program by connecting to another Wi-Fi networks. You can also try downloading it using your mobile data.

Error code 920

The program or game cannot be downloaded.

Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.

Another solution:
Try deleting your Google account, then restarting your smartphone and adding it again. You can also add another account.

Error code -24

The problem is unknown.

Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find the folder there with the name of the application that is not downloading. Remove it and try again.

Error code pc:aec:0]

Solution:
Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.

RPC Error Code:S-3

The application cannot be loaded.

Solution:
Remove your Google account, then add it again. You can also try adding an alternative account.

If you have any other problem then comment and we will try to help you.

Updated 02/22/2017

Error code 975 on Google Play

The good news is that error 975 occurs very rarely, and bad news The problem is that there is no solution yet. If you encounter this problem, then contact Google technical support.

Google Play Error Code 963 on Google Play

Mostly owners encounter this error. HTC One M8 and M9 when trying to install something from the Google Play app store or just update an application.

First solution
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.

Second solution
If this error is still present, then now try to remove Google Play Store updates and then clear its data.

Third solution
Disable the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.

Fourth solution
An update error may occur due to the application being located on the memory card. Try transferring it back to your phone's memory, and then update it through the market. If the process is successful, then you can transfer the application back.

Error code 944 on Google Play

This issue occurs during application updates. Users encounter it when the application store does not work, that is, the problem is in the company’s servers.

Solution
Go to the Play Store a little later. This is a temporary problem, so you just need to wait a bit.

Error code 940 on Google Play

The application cannot be loaded.

Solution
Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:

• Open “Settings”, “Application Manager” and find Google Play Store in the list. Clear this app's cache.
• Here, find the “Download Manager” application and clear its data.
• Do the same with Google Services Framework, Chrome and Hangouts.

Error code 924 on Google Play

Typically occurs during installation of applications with additional data that take up more free space in the phone's memory. The application loads, but an error message appears on the screen, causing the process to abort.

Solution
Remove installed updates Google Play Store applications. After that try downloading required applications again.

Error code 906 in Google Play (for 906 and 963 the solution is the same)

This error mainly occurs on smartphones such as HTC One M8 and M9 during installation of applications or updating them.

Solution
If you have problems installing or updating apps, you need to clear your cache and Play Store data. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.

Error code 905 on Google Play

Difficulty downloading applications or installing updates correctly.

Solution
Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

Error code 505 on Google Play

Two or more apps with duplicate permissions.

Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to repair it using the Lucky Patcher tool. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.

Error code 501 on Google Play

If you can't open the Google Play Store or install, then it's almost certain that you have a 501 error.

Solution
To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.

Error code 497

Difficulties updating installed applications.

First solution
Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.

Second solution
Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

Third solution
Unfortunately, this method requires superuser rights. With their help you can remove system application, which does not want to be updated. Install from the app store Root application Explorer, and then go to the system section of the phone (System/App). Here, find the application and delete the folder with it.

Error code 110 on Google Play

The application cannot be installed.

Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the application store.

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